Concierge: Part-time, Various Hours $17/Hourly

Provision Living•South Lyon, MI

About The Position

The Concierge serves as a courteous and professional first point of contact for visitors and callers to the community while supporting the team in optimizing residents’ well-being and overall experience. The position reports to the Executive Director and is classified as non-exempt. It has no supervisory responsibilities. Travel is not required.

Requirements

High school diploma or general education degree (GED).
Ability to communicate clearly in English with residents, employees, resident families, and visitors.
Ability to respond effectively to questions from employees, managers, clients, customers, and the general public.
Ability to identify problems and use problem-solving and conflict-resolution skills.
General computer skills and familiarity with Microsoft Office applications to set up, produce, and update forms.
General appreciation of seniors and understanding of the aging process and its challenges.
Professional appearance, friendliness, and ability to interact well with others.

Responsibilities

Answer incoming telephone calls.
Greet visitors as they enter the community.
Assist in maintaining files.
Schedule cars and buses for resident use.
Schedule salon appointments.
Prepare maintenance work orders and ensure prompt delivery.
Respond to residents’ requests for sundry items, ensure prompt delivery, and accurately account for items purchased by residents.
Maintain a supply of greeting cards and stamps for resident use and accurately account for items purchased by residents.
Locate staff to perform valet service for residents as needed.
Monitor security cameras and serve as the first responder to residents’ Emergency Response System.
Perform other tasks as assigned.