As Needed

Harmony Senior Services•Douglasville, GA

About The Position

The Concierge/Receptionist provides administrative support and serves as a welcoming point of contact for visitors to the community. Duties include answering and transferring telephone calls, taking accurate messages, monitoring communication and security systems, maintaining resident and visitor sign-in logs, and handling general office tasks. The role also supports residents and staff with service requests, meal-ticket sales, and transportation scheduling, while maintaining confidentiality and helping keep the front desk and lobby clean and orderly. The position requires a professional, considerate manner and the ability to work effectively in a busy environment, communicate clearly, multitask, and collaborate with others. The schedule is as needed (PRN) and may include weekends and holidays.

Requirements

High school diploma or GED.
Experience in administrative functions.
Professional appearance and dress; considerate, neat, and well groomed.
Ability to answer phones politely and professionally.
Organized and able to work well with others as part of a team.
Polite and considerate toward residents, visitors, coworkers, and the management team.
Effective verbal and written communication skills.
Ability to sit for extended periods.
Ability to function effectively in a busy environment and multitask.
Willingness to work a flexible schedule that includes weekends and holidays.
Willingness to attend all required in-services and staff meetings.

Responsibilities

Greet and monitor visitors to the community.
Answer and transfer calls or take messages in a courteous, friendly, and helpful manner.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out and visitor registration logs.
Complete administrative support tasks, including filing, typing, and making copies.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby clean and neat.
Sell meal tickets and account for payment through payroll deduction or personal check.
Help ensure building security, including periodically checking entrances and exits.
Attend required in-services and staff meetings.
Assist with coordinating the residents' van schedule.
Follow confidentiality policies concerning release of resident information.
Perform other duties as assigned.