As Needed

Harmony Senior Services•Douglasville, GA

About The Position

The Concierge/Receptionist provides administrative support and front-desk services for the community. The role welcomes visitors, answers and transfers calls, takes accurate messages, and monitors resident and visitor logs. It also supports building security by monitoring the walkie-talkie, door security system, and fire panel as needed, and periodically checking entrances and exits. The position performs general office tasks, assists with service requests and resident van scheduling, and handles meal-ticket sales and related accounting. The Concierge/Receptionist is expected to protect resident confidentiality, maintain a clean and orderly front desk and lobby, and attend required in-services and staff meetings. This is a PRN/as-needed position with a flexible schedule that may include weekends and holidays.

Requirements

High school diploma or GED.
Experience in administrative functions.
Considerate, neat, well-groomed, and professional appearance; dress professionally.
Answer phones politely and professionally.
Organized and able to work well with others as part of a team.
Polite and considerate toward residents, visitors, co-workers, and the management team.
Effective verbal and written communication skills.
Able to sit for extended periods.
Able to function effectively in a busy environment and multitask.
Willingness to work a flexible schedule that includes weekends and holidays.
Attend all required in-services and staff meetings.

Responsibilities

Greet and monitor visitors to the community.
Answer and transfer telephone calls or take messages in a courteous, friendly, and helpful manner.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out logs and visitor registration logs.
Periodically check building entrances and exits to help ensure the community is secure.
Complete administrative support tasks, including filing, typing, and making copies for departments.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby area clean and neat.
Sell meal tickets and account for payment by payroll deduction or personal check.
Assist with coordinating the residents’ van schedule.
Follow confidentiality policies regarding the release of resident information.
Attend required in-services and staff meetings.
Complete other duties as assigned.