Concierge Attendant

Kiawah River Investment LLC•John Island, SC

12d

About The Position

The Concierge Attendant welcomes homeowners and guests of the Spring House at Kiawah River, serving as one of their first points of contact. The role provides information, directions, and assistance with guest requests, while helping create a positive and personalized experience. The Spring House includes pools, an outdoor spa, a pool bar, dining room, event space, and a fitness facility with locker rooms and saunas. The position also supports reservations, fob requests, phone inquiries, towel service, and retail operations for Finery. Duties include assisting shoppers, maintaining merchandise and displays, organizing website collections, and processing incoming stock. The role calls for an adaptable team member who can learn the facility and respond to changing guest and operational needs.

Requirements

Minimum one year of experience in a hospitable environment; experience in a clubhouse, restaurant, or similar venue is preferred but not required.
Excellent communication and interpersonal skills.
Ability to listen and empathize.
Organization and time-management skills.
Computer skills proficiency.
Ability to lift up to 50 pounds with assistance.
Flexibility, adaptability, and problem-solving ability.

Nice To Haves

Experience in a clubhouse, restaurant, or similar venue.

Responsibilities

Maintain updated knowledge of general Kiawah River Development directions.
Greet and welcome Spring House homeowners and guests.
Assist with reservations for cabana and daybed rentals, restaurant bookings, and other services.
Build positive ongoing relationships with guests through personalization when possible.
Represent the company with integrity and professionalism.
Assist with fob pickups and requests.
Answer the Spring House phone, take messages, and follow through on requests.
Multitask and prioritize to meet guest needs.
Support occasional pop-ups, seasonal projects, and other Finery needs.
Assist shoppers with product questions, purchases, returns, and exchanges, and communicate customer concerns or restock needs to the Finery team.
Provide towel service, including rental transactions and returning soiled towels to the designated location for laundering.
Keep merchandise folded, organized, clean, and replenished; maintain tidy shopping and storage areas.
Set up and refresh displays using provided mockups and guidance.
Organize website collections and update featured items with guidance from the Finery team.
Receive restocks, price and label items as needed, organize backstock, and put merchandise out for sale.