Concierge Attendant

The Beach Company•John Island, SC

11d

About The Position

The Concierge Attendant welcomes Kiawah River homeowners and Spring House guests, serving as an initial point of contact and a resource for questions, directions, and requests. The role also supports reservations, fob requests, phone inquiries, towel service, and the Finery retail operation. The Spring House is a community amenity featuring pools, an outdoor spa, pool bar, dining room, event space, and fitness facility with locker rooms and saunas. The position calls for an adaptable team member who can help create a welcoming guest and dining experience and assist with seasonal projects and operational needs.

Requirements

Excellent communication and interpersonal skills.
Ability to listen and empathize.
Organization and time-management skills.
Computer proficiency.
Ability to lift up to 50 pounds with assistance.
Flexibility, adaptability, and problem-solving ability.
Flexible schedule, including weekends, evenings, and holidays, depending on clubhouse events and peak times.

Nice To Haves

At least 1 year of experience in a hospitable environment; experience in a clubhouse, restaurant, or similar venue is preferred but not required.

Responsibilities

Maintain updated knowledge of general Kiawah River Development directions.
Greet and welcome homeowners and Spring House guests.
Assist with cabana and daybed rentals, restaurant reservations, and other reservation management.
Build positive ongoing relationships with guests, personalizing interactions when possible.
Represent the company with integrity and professionalism.
Assist with fob pickups and requests.
Answer the Spring House phone, take messages, and follow through on requests.
Multitask and prioritize to meet guest needs.
Support occasional pop-ups, seasonal projects, and other Finery needs.
Help shoppers with product questions, purchases, returns, and exchanges, and communicate customer concerns or restocking needs to the Finery team.
Provide towel service, including processing rental transactions and returning soiled towels to their designated location for laundering.
Keep merchandise folded, organized, clean, and replenished, and maintain tidy shopping and storage areas.
Set up and refresh displays using provided mockups and guidance.
Organize website collections and update featured items with guidance from the Finery team.
Receive restocks, price and label items as needed, organize backstock, and put merchandise out for sale.