Concierge Attendant

Mohegan Sun • Montville, CT

10d • Onsite

About The Position

This position is responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service.

Requirements

• High School Diploma or equivalent
• One year of customer relations experience in a hotel
• Must be able to effectively communicate in English
• Excellent written and verbal communication skills
• Basic computer skills in Word, Excel and Lotus Notes
• Knowledge of LMS, ACSC, HMS, Espresso, LRS, Timelox, DC-1, Hotel paging system, RPOS, Telecheck systems and any other software system used in Hotel Operations
• Extensive knowledge of the property and local areas and destinations
• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements
• Knowledge of systems used by Hotel Operations

Responsibilities

• Assists hotel guests with check-in and reservations
• Assists guests with various requests and needs and coordinates details with necessary departments or vendors
• Assists with making dinner and golf reservations and provides a professionally written confirmation to the guest
• Assists guests with transportation arrangements and directions
• Provides detailed information about Mohegan Sun, it’s property and the surrounding area to both internal and external guests
• Assists in other areas of Hotel Operations, including Aquai reception and Front Desk
• Assists the Front Desk with processing Express Check-outs
• Registers guests, assigns rooms and issues keys
• Procures accurate payment methods and manages a daily cash till

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED