Concierge/Administrative Assistant
BallenIsles Country Club•Lake Park, NC
•Onsite
About The Position
Esplanade at Northgate in Indian Trail, North Carolina, is hiring a part-time Concierge/Administrative Assistant. This service-oriented position supports administrative operations and helps deliver an exceptional community experience. The role serves as a first point of contact for residents and guests and requires managing multiple administrative functions with discretion and efficiency in a fast-paced hospitality-focused property organization.
Requirements
- Previous experience in a concierge, administrative assistant, or customer service role; preferably in a luxury or private community setting.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.
- Ability to handle sensitive information with discretion and professionalism.
- A warm, polished, and professional demeanor with a passion for providing excellent service.
- Associate’s degree (AA) and one to two years of administrative experience, or an equivalent combination of education and experience.
- Ability to work independently with little or no supervision.
- Ability to communicate verbally and in writing, compose letters, and facilitate phone calls and general inquiries sensibly.
Nice To Haves
- Previous concierge, administrative assistant, or customer service experience in a luxury or private community setting.
Responsibilities
- Greet residents, guests, and visitors professionally and courteously.
- Maintain and manage the membership database, including processing new and transfer memberships.
- Coordinate and manage reservation requests, meeting spaces, and room scheduling.
- Manage electronic record filing systems and logs to ensure documentation is stored properly and accessible.
- Serve as the primary phone operator by directing calls, taking messages, and responding to inquiries.
- Provide general administrative support to management and other departments as needed.
Benefits
- Medical healthcare benefits, if determined by the ACA measurement.
- 401(k) with employer match for employees age 19 and older.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
