Concessions Worker | Part-Time | Marcus Performing Arts Center

Oak View Group•Milwaukee, WI

About The Position

The Concessions Worker provides customer service at concession stands by preparing and serving food and beverages, processing payments, and maintaining product quality and presentation. The role requires knowledge of menu items and prices, safe operation of concession equipment, responsible alcohol service, and compliance with food safety and sanitation guidelines. Workers also monitor and replenish inventory, keep work areas clean and organized, and complete assigned opening, operating, and closing duties. The position requires excellent attendance and availability for a variable schedule, including evenings, weekends, and holidays. It pays $14.00–$16.00 per hour and is tip eligible. The position will remain open until December 31, 2026.

Requirements

Communicate clearly, professionally, and respectfully with employees, co-workers, volunteers, management staff, and guests.
Work effectively in a team-oriented, fast-paced, event-driven environment.
Possess an active State Food Handlers Certification or be willing to obtain one upon hire.
Have excellent customer service and communication skills.
Work efficiently in a fast-paced environment while maintaining accuracy.
Have basic math and cash-handling skills.
Follow food safety, sanitation, and alcohol service regulations.
Stand for extended periods and lift heavy objects as required.
Have a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous food service, concessions, retail, or hospitality experience is preferred but not required.

Responsibilities

Greet guests in a friendly, professional, and welcoming manner.
Take customer orders accurately and efficiently while providing excellent customer service.
Process cash, credit card, and other payment transactions in accordance with company policies.
Assemble and prepare food and beverage orders according to established quality and presentation standards.
Deliver orders promptly and accurately.
Respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary.
Maintain a positive and professional demeanor with guests, clients, co-workers, and management.
Prepare, package, and serve food and beverages in accordance with food safety and sanitation guidelines.
Maintain working knowledge of concession menu items, ingredients, preparation methods, and pricing.
Operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems.
Serve alcoholic beverages responsibly and comply with applicable regulations.
Verify guest identification to confirm legal age before selling or serving alcoholic beverages.
Monitor inventory and keep concession stands stocked throughout each shift.
Restock food products, beverages, condiments, utensils, and supplies as needed.
Report low inventory, product shortages, and supply needs to the Concessions Supervisor.
Assist with receiving, organizing, and storing inventory according to company procedures.
Maintain a clean, organized, and safe work environment.
Clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift.
Dispose of trash and recycling properly and assist with dishwashing as required.
Store food products correctly and in compliance with food safety regulations.
Sweep, mop, and sanitize floors and work areas at the end of each shift.
Restock and organize workstations and display areas for the next shift.
Complete assigned opening, operating, and closing duties.
Clean, sanitize, and secure equipment at the end of the shift.
Inspect the concession area to confirm cleanliness and operational standards.
Check out with the direct supervisor and/or management before leaving to confirm duties are complete and standards are met.