Performing Arts Center General Manager

American Dream•East Rutherford, NJ

About The Position

The Performing Arts Center General Manager is responsible for the center’s overall administration, operations, and strategic direction. The role includes managing staff, overseeing event planning and execution, maintaining the facility, and supporting financial sustainability. The General Manager works with programming, partnerships, and marketing teams to promote events, increase attendance, and identify revenue opportunities. They also contribute to long-term strategic goals aligned with the center’s mission and evaluate programs and operations regularly. The position oversees venue operations and event delivery, including facility safety and compliance, technical equipment, ticketing, merchandise, concessions, vendor coordination, staffing, budgets, contracts, and customer experience. The General Manager may represent the center in public and media engagements and conducts tours for prospective clients.

Requirements

At least 5 years of experience in venue or event management.
Excellent leadership and coordination skills.
Proficiency in financial management and ticketing software.
Excellent problem-solving and multitasking abilities.
Financial acumen and contract negotiation experience.
Knowledge of technical theater operations, including lighting, sound, and staging.
Knowledge of local laws and regulations.
Ability to handle stress and stay organized under pressure.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Bachelor’s degree in Business, Hospitality, or Event Management (preferred).

Responsibilities

Oversee daily operations, including scheduling, budgeting, and staff supervision.
Ensure the facility is safe, clean, functional, and compliant with health and safety regulations.
Oversee the Head of Production to ensure maintenance and performance of technical equipment, including lighting, sound, and staging.
Oversee event setup and teardown and ensure equipment and facilities are in good working order.
Ensure the venue complies with local authority regulations, including licensing, health and safety, and noise restrictions.
Monitor event progress and address issues that arise during events.
Manage operational aspects of ticketing, merchandise, and venue concessions.
Hire, train, and supervise administrative, technical, and front-of-house staff.
Develop staff schedules and ensure adequate coverage for events.
Coordinate with catering, sound, lighting, and other vendors.
Prepare and manage budgets, monitor financial performance, and support cost-effective operations.
Work with programming and partnerships departments on additional revenue-generating opportunities.
Monitor revenue streams and control expenditures.
Handle contracts, insurance, and invoicing.
Ensure adherence to health, safety, fire, security, and other applicable regulations; implement emergency plans as needed.
Coordinate the hiring and management of a senior marketing staff member.
Work with the marketing department to implement strategies promoting events and increasing attendance.
Represent the center in public and media engagements if required.
Maintain high customer-service standards and address guest complaints and feedback.
Meet sales targets by developing client relationships and following up on leads.
Conduct site tours for potential clients and showcase the venue’s features and capabilities.
Promote events through social media and marketing channels.
Contribute to long-term strategic goals aligned with the center’s mission.
Regularly evaluate programs and operations and adjust strategies as needed.
Prepare reports on venue performance, client feedback, and financial outcomes.