Concessions Coordinator

ASM Global•New Orleans, LA

6d•Onsite

About The Position

The Concessions Staffing Coordinator & Administrator is responsible for coordinating all staffing and administrative functions for stadium concessions operations. This position ensures that concession locations are adequately staffed for all events through effective scheduling, recruitment support, onboarding coordination, attendance tracking, and workforce communication.

Requirements

Experience with scheduling, recruitment support, onboarding coordination, attendance tracking, and workforce communication.
Familiarity with Collective Bargaining Agreements (CBA), seniority, availability, and operational needs for scheduling.
Ability to prepare and manage various event documentation including staffing rosters, deployment sheets, sign-in sheets, and labor reports.
Skills in recording and tracking employee attendance issues such as call-offs, late arrivals, and no-call/no-shows.
Proficiency in verifying employee attendance through location checks and reconciling staffing assignments.
Capability to print and distribute operational documentation.
Ability to assign employees to work locations and update assignments based on changing operational needs.
Skill in coordinating staffing levels based on event attendance projections and operational requirements.
Proficiency in maintaining staffing rosters and employee availability records.
Ability to coordinate last-minute staffing adjustments and fill open shifts.
Experience in assisting with recruitment of team members and seasonal employees.
Skills in scheduling interviews and hiring events.
Ability to coordinate onboarding activities for new hires.
Capability to monitor completion of required training and certifications.
Proficiency in maintaining employee records and staffing databases.
Skills in tracking attendance, tardiness, and labor metrics.
Experience in entering, reconciling, and maintaining employee tip records.
Ability to monitor scheduled versus actual labor and communicate variances to leadership.
Proficiency in processing payroll time edits and ensuring accuracy of employee time records.
Experience in assisting with payroll verification and reporting.
Ability to generate staffing reports for management review.
Capability to serve as the staffing contact during events.
Experience in coordinating employee check-in and check-out procedures.
Ability to assist managers in resolving staffing challenges.

Responsibilities

Develop and manage staffing schedules for all concession locations.
Create and maintain employee schedules in accordance with the Collective Bargaining Agreement (CBA), seniority, availability, and operational needs.
Prepare staffing rosters, deployment sheets, sign-in sheets, labor reports, and other event documentation.
Record and track call-offs, late arrivals, no-call/no-shows, and staffing changes.
Verify employee attendance by conducting location (bed) checks and reconciling staffing assignments.
Print and distribute staffing reports, attendance reports, labor reports, and other operational documentation.
Assign employees to work locations and update staffing assignments as operational needs change.
Coordinate staffing levels based on event attendance projections and operational needs.
Maintain staffing rosters and employee availability records.
Coordinate last-minute staffing adjustments and fill open shifts as needed.
Assist with recruiting concession team members and seasonal employees.
Schedule interviews and hiring events.
Coordinate onboarding activities for new hires.
Monitor completion of required training and certifications.
Maintain employee records and staffing databases.
Track attendance, tardiness, and labor metrics.
Enter, reconcile, and maintain employee tip records for all applicable departments.
Monitor scheduled versus actual labor and communicated variances to department leadership.
Process payroll time edits and ensures employee time records are accurate.
Assist with payroll verification and reporting.
Generate staffing reports for management review.
Serve as the staffing contact during events.
Coordinate employee check-in and check-out procedures.
Assist managers in resolving staffing challenges.