Food Runner

Castle Management•Davenport, FL

3d•Onsite

About The Position

We are looking for a motivated and customer-focused individual to join our team as a Food Service/Concessions Window Attendant. This role involves preparing and serving a variety of food items, handling cash transactions, and ensuring a clean and organized work environment. The ideal candidate will have a passion for food service, excellent customer service skills, and the ability to work efficiently in a fast-paced setting. The Food Runner role involves delivering food to guests quickly and accurately, communicating with kitchen staff and servers to keep service flowing, and supporting servers and bartenders during busy periods.

Requirements

Previous experience in food service or a similar role is preferred.
Strong customer service skills and a friendly, approachable demeanor.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Basic math skills for handling cash transactions.
Attention to detail and commitment to maintaining high standards of cleanliness and food safety.
Ability to stand for extended periods and lift up to 50 pounds.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to stand for extended periods and walk continuously while delivering food.
Comfortable working in hot conditions, as all food is served poolside at our resort.
Provide exceptional customer service at all times.
Maintain a positive and professional attitude.
Work collaboratively with team members to ensure efficient operations.
Adhere to all health and safety regulations.
Be punctual and reliable.
Ability to lift up to 50 lbs. and possessing physical stamina.
Work in an upright standing position for long periods of time.
Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain).
Walk and climb stairs.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Communicate, receive and exchange ideas and information by means of the spoken and written word.
Work in an upright standing or sitting position for long periods of time, may fluctuate.
May handle, finger, grasp and lift objects and packages.
Reach with hands and arms, communicate, receive and exchange ideas and information.
Ability to quickly and easily navigate the property/building as to meet the job functions; complete all required forms.
May be to travel for training sessions off-site on an ad-hoc basis.
May be occasionally to cover for front desk staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.

Responsibilities

Greet customers and take food and beverage orders.
Prepare and serve menu items such as hot dogs, nachos, chicken sandwiches, smash burgers, mozzarella sticks, onion rings, salads, and soft serve ice cream and more.
Operate cash registers, handle cash transactions, and provide accurate change.
Assist with food preparation, setup, and equipment maintenance.
Ensure all food items are prepared according to health and safety standards.
Maintain cleanliness and organization of the concession area.
Restock supplies and ingredients as needed.
Address customer inquiries and resolve any issues promptly and courteously.
Follow all company policies and procedures.
Deliver food to guests quickly and accurately.
Ensure plates match tickets before leaving the kitchen.
Communicate with kitchen staff and servers to keep service flowing.
Help run food to dining room, pool area, and other service locations.
Stock sauces, napkins, to-go supplies, and service items.
Keep expo, service stations, and dining areas clean and organized.
Assist with pre-bussing and clearing tables when needed.
Support servers and bartenders during busy periods.
Follow food safety and sanitation standards.
Provide friendly and professional guest service.