Concessions College Seasonal

Marcus Corporation•Des Peres, MO

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team, providing friendly, courteous, helpful, timely, and professional service while helping maintain high guest satisfaction and theatre cleanliness. This is a seasonal opportunity for college students to work during Thanksgiving break and/or Christmas break, with the possibility of returning for summer. The role is part-time with variable shifts. It reports to a member of the theatre management team or the General Manager, depending on the location. The position involves serving guests at the concession stand, selling and preparing food and beverages, processing transactions, fulfilling online orders, and maintaining clean, stocked, and sanitized concession and beverage areas. The employee follows company and local food-safety requirements, uses cleaning materials safely, communicates social-distancing guidelines, addresses guest questions and concerns, and helps uphold company standards and programs. Other duties may be assigned by the General Manager or a member of the management team. Work is performed in a theatre, where noise is usually moderate to high and may occasionally be loud. A face mask is required during scheduled working hours. The role requires frequent sitting, talking and/or hearing, and handling objects, tools, or controls; standing and walking are also required. Occasional lifting or moving of up to 35 pounds is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for providing hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Ability to wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.