Concessions Attendant, Part Time

The Marcus Corporation•Brookfield, WI

2d•Onsite

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team, providing friendly, timely, and professional service while helping maintain guest satisfaction and cleanliness. The position sells and prepares food and beverage orders, processes transactions, supports loyalty programs and sales, and keeps concession and beverage areas stocked, clean, and sanitary. Work takes place in a theatre environment with moderate to high noise levels and occasional loud conditions. A face mask is required during scheduled working hours. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory agency requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company and local food safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus standards and execute company-wide programs.
Assist with other functions as directed by the General Manager or a member of the management team.