Concert and Events Specialist

Job Details•Pomona, CA

About The Position

The Concert and Events Specialist serves as the event producer for Music Department-sponsored events, coordinating event planning and production, performance-space scheduling, patron services, ticketing, staffing, financial activity, publicity, communications, and archives. The role maintains departmental calendars and works with faculty, staff, students, guest artists, outside groups, campus partners, and community partners to deliver events and promote the department’s activities. The position also supports student assistants and interns, develops communications across print and digital channels, maintains the department website and social media, and coordinates alumni events and non-academic performances.

Requirements

Bachelor’s degree in public relations, journalism, marketing, or a related field, with demonstrated storytelling and editing experience, especially on digital platforms.
Up to two years of related professional or technical experience.
Comprehensive, in-depth knowledge of communications, strategic communications, media, and/or marketing theories and concepts to develop and execute communications strategies and plans that promote and position the university.
Expert knowledge of university communication objectives and ability to translate them into effective communication and media campaigns.
Ability to understand issues from a broad, strategic perspective.
Ability to manage media relations effectively and apply effective media strategies and techniques.

Nice To Haves

Experience coordinating or producing concerts, performances, conferences, or similar events.
Experience with ticketing and box office operations, including point-of-sale systems.
Experience tracking event revenues, expenditures, deposits, and related financial activity.
Experience developing event publicity, promotional materials, web content, and social media communications.
Experience providing day-to-day work direction, training, and scheduling for student or temporary event staff.
Experience working collaboratively with performers, faculty, staff, students, vendors, and community partners.

Responsibilities

Produce Music Department-sponsored events and ensure their successful, on-time delivery.
Maintain departmental event, operations, leasing, and production calendars; schedule concerts, rehearsals, master classes, and other events.
Coordinate use of departmental performance spaces, prepare facility-use agreements for review and signature, schedule venues, and oversee event details.
Coordinate patron services, establish venue policies and procedures, invite VIPs, arrange receptions, resolve event concerns, assist patrons with disabilities with seating, and help ensure patron and staff safety.
Coordinate recruitment and hiring of student assistants with the appropriate manager and Human Resources; schedule, train, direct, review, and provide performance input on their work; process student payroll hours.
Determine staffing needs and schedule, lead, and evaluate event personnel, including student assistants, stage managers and assistants, ushers, audio engineers, box office attendants, publicity staff, graphic designers, photographers, and lighting engineers.
Manage ticketing services for Music Department events, including online ticketing and point-of-sale system activation, PCI policy compliance, physical ticket production, and training and oversight of lead box office attendants.
Coordinate event financial activities, including proceeds, merchandise sales, special projects, and tour fees; track and project expenses and income, reconcile monthly activity, prepare deposits, and allocate funds to appropriate accounts.
Coordinate requests for non-academic performances by department ensembles and student musicians, process required documentation, and invoice clients for approved performances.
Direct the content, design, and production of departmental communications such as posters, programs, brochures, and advertisements; write articles and announcements; and create visual displays for campus and off-campus locations.
Oversee the Music Department website, determine and execute its content and design, keep it current, ensure web accessibility compliance with university policy, and coordinate updates with faculty.
Develop and moderate departmental social media content, build audience reach, and develop and evaluate publicity and marketing strategies aligned with department goals.
Oversee the publicity budget, track expenses, reconcile the account monthly, and determine how funding supports department needs.
Research and write procedural policies; oversee performer and composer releases and licensing-fee negotiations for protected material.
Coordinate promotion with college and campus communications partners and local and regional media; develop promotional content about departmental activities and achievements, including fundraising and recruitment materials.
Develop and oversee department-wide alumni events.
Serve as a departmental resource, answer questions and refer students, lead tours for prospective students and parents, provide interviews to campus newspaper student writers, and advise students preparing senior projects, recitals, and project events.
Assist with recital programs and promotional flyers, mentor interns, and document departmental activities for archival and accreditation purposes; maintain digital and physical archives.