Computer Technician

City of Riverside•Riverside, CA

2d•Onsite

About The Position

The City of Riverside is accepting applications for the position of Computer Technician to fill one (1) vacancy in the Neighborhood Services Division of the Library Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. Computer Technician is a working title for this position. The actual job classification is Library Technician. The Library Technician performs a wide variety of complex, technical, and advanced clerical library support duties relating to circulation, reference, cataloguing, and acquisitions. Incumbents perform a wide variety of duties associated with providing library service to the general public and may be assigned to specialized areas as necessary.

Requirements

Associate degree from an accredited college or university with major course work in Library Technology, Computer Science, Social Sciences, Humanities, or Liberal Arts.
One (1) year of increasingly responsible library clerical or technology assistant experience.
Possession of, or ability obtain, a valid appropriate Class “C” California Motor Vehicle Operator’s License.

Nice To Haves

Ability to work irregular schedules including evenings and weekends.
Experience in a technical capacity performing computer related support activities.
Experience implementing or assisting with new technology projects.
Experience deploying and managing computer systems.
A+ Certification.

Responsibilities

Participate in and perform typical circulation and reference duties; assists, supports, and engages with customers at a public service desk; problem solve item records and patron accounts.
Assist with the implementation, maintenance, and management of the library's integrated library system and auxiliary technology tools; work closely with the analysts and branch management to maintain the integrity of the library's computer and cloud-based systems.
Assist with service to customers by answering information questions, giving directions and making referrals to professional staff; help patrons in locating materials, reserving materials, securing holds, and basic use of library equipment and computers; answer telephone inquiries and issue new and replacement library cards.
Explain library policies and regulations and respond to customer infractions according to department policy; collect overdue fines and fees.
Schedules and coordinates library schedule to ensure coverage and appropriate staffing; monitors events and participates in general technical and clerical tasks surrounding library programming.
Pack and unpack book bins for delivery between libraries; locate and process customer requested holds; perform miscellaneous problem solving, search for missing items, writing basic memos, processing mail, ordering supplies, mending books, and shelving materials; assist in cataloguing and processing of new materials.
Participate in the promotion of the library services through public relations, publicity, endorsement of library events, marketing, community awareness drives, fundraising, and other activities; acquires grants and other sources of funding; provides marketing and graphic design work.
Design, conduct and assist in a variety of instructional classes in the use of library technology and resources for children, teens, and adults; assist in the preparation of reading lists and bibliographies; prepare bulletin board displays.
Maintain various files and records; prepare reports on circulation, registration, book stock, and collection of fines; compile statistics and data, tally daily cash receipts, and prepare cash reports.
Demonstrate strong customer service skills and the ability to work with diverse groups.
Lead, train, and provide guidance to other Library staff when required.
Must be able to work irregular schedules including evenings and weekends.
Perform other duties as assigned.