Computer Technician

Village of Tinley Park•Tinley Park, IL

3d•Onsite

About The Position

The Village of Tinley Park is seeking a qualified Computer Technician for the Information Technology Department. This position is responsible for providing front-line technical support for end users and maintaining the reliability and usability of the Village’s desktop, laptop, and mobile computing environment. The Computer Technician will provide responsive end-user support and technical consultation to Village departments and employees.

Requirements

Associate degree in Information Technology, Computer Science, Management Information Systems, or a related field and one (1) year of relevant technical support experience; OR a high school diploma or equivalent and three (3) years of relevant technical support experience; OR an equivalent combination of education, training, and experience.
Valid driver’s license.
Knowledge of operating systems: Windows desktop operating systems, including deployment, configuration, and troubleshooting.
Knowledge of common productivity software suites, including Microsoft Office (Word, Excel, Outlook, PowerPoint).
Knowledge of Networking Fundamentals: Troubleshooting and management of TCP/IP, DNS, DHCP, and wireless connectivity protocols.
Knowledge of Hardware and Peripherals: Installation, diagnosis, repair, and maintenance of desktops, laptops, printers, and related IT assets.
Knowledge of Mobile Devices: Configuration and management of smartphones and tablets, including integration with organizational systems and mobile device support.
Knowledge of Cybersecurity Principles: Fundamental awareness of data privacy standards, malware protection, and organizational security policies.
Ability to systematically diagnose, isolate, and resolve technical issues by applying logical troubleshooting methodologies.
Ability to translate technical concepts into clear, professional language for non-technical users, maintaining a helpful and collaborative demeanor across all communication channels.
Ability to maintain a high level of communication with Village leadership, supervisors, and staff, working proactively to understand their needs and to align technology-related decisions with the organization’s goals.
Ability to evaluate current systems and implement enhancements to effectively meet shifting technical and user requirements.
Ability to incorporate feedback from users and stakeholders to drive ongoing improvements to technology services and support processes.
Exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Present information effectively and respond to inquiries from non-technical users in a clear, concise manner.

Responsibilities

Monitor, review, create, and resolve technical support service desk tickets.
Install, configure, and maintain workstations and peripherals to ensure optimal performance and availability.
Deploy, configure, and maintain operating systems and a diverse application portfolio to maximize system reliability, performance, and security.
Coordinate the deployment of mobile devices and the migration of end-user data to ensure seamless transitions.
Investigate and resolve workstation network connectivity disruptions to ensure consistent access to organizational resources.
Provide technical support for printing, including troubleshooting network connectivity and managing print queues.
Manage the full lifecycle of hardware and software assets, including inventory tracking, secure decommissioning, and the execution of data transfers to ensure continuity during refreshes.
Adhere to established cybersecurity policies and data privacy standards when handling departmental systems and sensitive information.
Develop and maintain technical documentation, operational best practices, and knowledge base resources.
Provide after-hours support for emergencies, scheduled on-call rotation, and occasional weekend maintenance.