Computer Technician

University Medical Center of Southern Nevada • Las Vegas, NV

1d • Hybrid

About The Position

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. UMC is home to Nevada's ONLY Nonprofit Level I Trauma Center, Verified Burn Center, and Multi-Organ Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care. Position Summary: Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems.

Requirements

• Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR; two (2) years of experience in the installation and troubleshooting of computer hardware and software.
• Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment.
• Proven experience in providing remote and on-site technical support.
• Proficiency in diagnosing and resolving hardware and software issues.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems.
• Understanding of network configurations, protocols, and troubleshooting.
• Experience with remote support tools and ticketing systems.
• Outstanding verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Outstanding customer-service skills with a focus on customer satisfaction.
• Strong analytical and troubleshooting abilities.
• Ability to handle multiple issues simultaneously and prioritize tasks effectively.
• Knowledge of healthcare regulations and compliance standards (e.g., HIPAA).
• Understanding of data security and privacy practices in a healthcare setting.
• Knowledge of Computer and LAN hardware and software.
• Knowledge of documentation and user instruction methods and techniques.
• Knowledge of record keeping principles and practices.
• Knowledge of department and hospital safety practices and procedures.
• Knowledge of patient rights.
• Knowledge of infection control policies and procedures.
• Knowledge of handling, storage, use and disposal of hazardous materials.
• Knowledge of department and hospital emergency response policies and procedures.
• Skill in installing, maintaining and troubleshooting computer hardware and software.
• Skill in using and instructing others in the use of computer hardware and software.
• Skill in performing preventive maintenance on computers and peripherals.
• Skill in inventorying computers and peripherals.
• Skill in maintaining clear and accurate records of work performed.
• Skill in preparing clear and concise user documentation, instructions, etc.
• Skill in using initiative and independent judgement within established procedural guidelines.
• Skill in establishing and maintaining effective working relationships with all personnel contacted in the course of duties.
• Skill in efficient, effective and safe use of equipment.
• Mobility to work in a typical office setting and use standard office equipment.
• Stamina to remain seated and maintain concentration for extended periods of time.
• Vision to read printed materials and a VDT screen.
• Hearing and speech to communicate effectively in person and over the telephone.
• Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects.

Nice To Haves

• Relevant certifications such as CompTIA A+, Network+, or equivalent.
• Valid Nevada Driver's License and willing to travel to various locations for on-site support.
• Must have open availability.

Responsibilities

• Installs, maintains and provides user assistance for computer hardware and software
• Installing cables and peripherals
• Testing data line connections
• Performing inventory control
• Troubleshooting problems

Benefits

• EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
• COMPETITIVE SALARY & BENEFITS PACKAGE

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree