Computer Support Specialist

Datrose•Albany, NY

13h

About The Position

Datrose is seeking a detail-oriented Computer Support Specialist for a contract position in Albany, New York, lasting up to two years. The role provides technical and administrative support for complaint management and safety check processes. The specialist responds to inquiries from other New York State agencies, maintains accurate complaint records, monitors database reports, and uses multiple information systems to enter, update, and track complaints. The role also supports users with troubleshooting and helps ensure reports of alleged abuse receive timely and appropriate follow-up. The position is scheduled Monday through Friday, 8:30 a.m. to 4:30 p.m., and pays $33.00–$43.00 per hour. No college degree, professional license, or certification is required. Previous experience in data entry, computer support, database management, customer service, or administrative support would be beneficial. Authorization to work in the United States is a precondition of employment; Datrose does not sponsor employment visas. Veterans are encouraged to apply. Datrose is an equal opportunity employer.

Requirements

Strong computer skills and the ability to navigate multiple software applications and databases.
Accurate and efficient data entry skills with strong attention to detail.
Ability to monitor reports, identify outstanding items, and track information through completion.
Strong organizational, time management, and problem-solving skills.
Effective verbal and written communication skills.
Ability to receive inquiries, document interactions, and record appropriate next steps and outcomes.
Ability to troubleshoot basic system and data entry issues and assist other users.
Ability to work independently while collaborating with agency personnel, field office staff, and service providers.
Commitment to maintaining accurate records and appropriately handling sensitive complaint information.
Authorization to work in the United States; employment visa sponsorship is not provided.

Nice To Haves

Previous experience in data entry, computer support, database management, customer service, or administrative support.

Responsibilities

Receive telephone calls and correspondence from other New York State agencies regarding complaints, documenting next steps, actions taken, and outcomes.
Navigate NIMRS, Concerts, and MHPD systems to complete complaint management and safety check responsibilities.
Use the Verizon Virtual Contact Center to receive and manage contacts directed to Customer Relations.
Create, enter, modify, and update complaints in the NIMRS database, ensuring information is accurate and complete.
Monitor complaint databases and reports to help ensure timely responses and quality complaint resolution.
Assist Field Office complaint staff with troubleshooting issues related to complaints entered into NIMRS.
Provide technical assistance to providers and system users experiencing difficulties with safety checks in NIMRS.
Conduct safety checks related to reported allegations of abuse and document relevant information and follow-up actions.
Monitor and coordinate with providers to ensure safety check contacts are accurately entered into MHPD.
Assist users with entering incident data and generating reports through the NIMRS menu.
Maintain accurate records, track outstanding items, and follow established procedures for complaint documentation and reporting.
Perform additional administrative, technical support, and data management duties as assigned.