Computer Support Engineer

Booz Allen Hamilton•Nellis AFB, NV

3d•$69,400 - $158,000

About The Position

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. Provides end-user support for a critical system for a DoW client. Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications. Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.

Requirements

Experience with customer and end-user support
Ability to administer application and systems accounts
Ability to troubleshoot and support web applications, software, and issues
Ability to utilize IT service management (ITSM) tools
Ability to use Windows, Unix, or Linux
TS/SCI clearance
HS diploma or GED
Security+ Certification

Nice To Haves

Knowledge of the configuration of operating systems, including Windows, Linux, and UNIX
Knowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring concepts
Bachelor's degree

Responsibilities

Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related.
Applies advanced skills or extensive technical expertise, full industry knowledge.
Develops innovative solutions to complex problems.
Works without considerable direction; mentors and may supervise team members.
Provides end-user support for a critical system for a DoW client.
Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware.
Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications.
Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures.
Interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise.
Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems.
Escalates more complex problems to senior levels, and performs other duties, as assigned.