Computer Support Specialists

New Wave People•Albany, NY

7d•Onsite

About The Position

This position involves receiving calls and correspondence from NYS agencies regarding complaints, recording next steps and outcomes. The role requires data entry skills, monitoring reports in the complaint database, and conducting safety checks on reported allegations of abuse. Specific tasks include navigating various systems like NIMRS, Concerts, and MHPD to complete complaint and safety check duties, managing the Verizon Virtual Contact Center for incoming contacts, creating and updating complaints in the NIMRS database, monitoring for timely and quality complaint responses, assisting Field Office staff and providers with NIMRS troubleshooting, and coordinating with providers to ensure correct data entry in MHPD. The role also provides technical assistance to users for data entry and report generation from the NIMRS menu.

Requirements

Data entry skills.
Ability to monitor reports in the complaint database.
Proper footwear required to perform tasks in a safe manner.

Nice To Haves

Training will be provided, as needed.

Responsibilities

Receive calls and correspondence from NYS agencies regarding complaints.
Record next steps and outcomes regarding complaints.
Perform data entry and monitor reports in the complaint database.
Conduct safety checks on reported allegations of abuse.
Navigate NIMRS, Concerts, and MHPD to complete complaint and safety check duties.
Navigate Verizon Virtual Contact Center to receive contacts.
Create, enter, modify, and update complaints into NIMRS database.
Monitor complaint database for timely and quality complaint response.
Assist Field Office complaint staff with troubleshooting complaints in NIMRS.
Assist providers with troubleshooting safety checks in NIMRS.
Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD.
Provide technical assistance to users regarding data entry for incidents and running reports from the NIMRS menu.
Perform other reasonably related duties as required.