Computer Support Specialists
Global Staffing & Talent Solutions•Albany, NY
•Onsite
About The Position
ECLARO is looking for Computer Support Specialists for our client in Albany, NY. The client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. This position entails receiving calls and correspondence from other Clients and recording next steps and outcomes regarding complaints. Must have data entry skills and be able to monitor reports in the complaint database. The job also includes conducting safety checks on reported allegations of abuse.
Requirements
- Data entry skills
- Ability to monitor reports in the complaint database
- Ability to conduct safety checks on reported allegations of abuse
Responsibilities
- Independently navigate Clients to complete both complaint and safety check job duties.
- Independently navigate Client Contact Center to receive contacts to Customer Relations.
- Create, enter, modify, and update complaints into database.
- Monitor complaint database for timely and quality complaint response.
- Client complaint staff with troubleshooting complaints in the system.
- Assist providers (users) with troubleshooting safety checks.
- Monitor and coordinate with providers to ensure safety check contacts are correctly entered.
- Provide technical assistance to users.
- Re-entering data for incidents and running reports from the menu.
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
