Computer Resources Technician (Technology Support Specialist III), Jack H. Brown College, Deans Office

California State University, San Bernardino•San Bernardino, CA

2d•$6,492 - $9,458•Onsite

About The Position

The Computer Resources Technician (Technology Support Specialist III) works independently under general supervision in the Jack H. Brown College of Business and Public Administration Dean’s Office. The role coordinates technology support and serves as a direct customer interface for faculty, staff, and students, providing guidance on existing and emerging technologies in a complex computing environment. The incumbent applies advanced knowledge to diagnose and resolve hardware, software, networking, audio/visual, and other technology issues. The position supports installation, configuration, maintenance, and deployment of computers, mobile devices, printers, classroom and lab technologies, and other systems used by the college. It also helps evaluate and procure technology, plan and implement projects, maintain technology budgets and asset records, and support the college’s instructional, operational, and research needs. The position is full-time, exempt, and probationary. During the academic year, the schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the summer schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m. Some evenings and weekends are required. Employees must reside in California. The initial salary placement is $6,492 per month, with a classification range of $6,492–$9,458 per month. Employment is subject to a satisfactory background check and other stated conditions.

Requirements

Equivalent to a bachelor’s degree in a related field and four years of relevant experience; additional relevant experience demonstrating the required knowledge and abilities may substitute for education year for year, and an advanced degree in a related field may substitute for required experience year for year.
Advanced knowledge and expertise in hardware, software, and network troubleshooting, including experience with enterprise-level systems and applications.
Competence independently applying advanced judgment to support enterprise IT solutions.
Advanced project management skills, including managing multiple projects, initiatives, and deadlines simultaneously.
Advanced communication and interpersonal skills to provide recommendations and persuade stakeholders and management regarding technology support.
Analytical skills to understand problems broadly, identify underlying principles, and develop strategic solutions.
Advanced skill in providing work direction, training, and mentoring to others.

Nice To Haves

Experience administering or supporting an Enterprise Service Management platform such as ServiceNow.
Proficiency with endpoint management technologies, including Microsoft Intune, SCCM, and Jamf.
Advanced experience supporting desktop computing, endpoint management, operating systems, hardware, enterprise applications, networking, and complex technical troubleshooting.
Strong attention to detail and ability to meet deadlines and project milestones.
Strong interpersonal, communication, and customer service skills.
Professional experience in a higher education environment.
Experience supporting and maintaining classroom, conference room, and audio/visual technologies.
Working knowledge of server administration, system maintenance, patching, security practices, backups, and lifecycle management.
Experience with Microsoft 365, including Teams, collaboration tools, identity management, and cloud-based productivity services.
Ability to assess organizational needs and translate strategic objectives into technology solutions aligned with university architecture, security, governance, and service standards.
Strong analytical, organizational, communication, documentation, project planning, and problem-solving skills, including the ability to communicate effectively with technical and non-technical audiences.

Responsibilities

Coordinate technology support for faculty, staff, and students throughout JHBC.
Troubleshoot complex hardware, software, networking, and other technology issues involving computers, laptops, printers, mobile devices, and related equipment.
Provide technical support in person, virtually, by phone, email, and through ticketing systems.
Assist faculty with online technologies and digital course content, and help them become more self-sufficient with instructional technology.
Diagnose technology issues in classrooms, labs, and other university facilities.
Install, update, configure, maintain, and deploy computers and other technology.
Install and maintain advanced audio/visual presentation systems and support classroom and lab technologies.
Maintain system applications and databases.
Design, maintain, and document technology support processes; create user guides, support documentation, and FAQs.
Recommend technology upgrades and improvements, evaluate current and future solutions, and forecast future technology needs.
Plan, coordinate, and implement technology projects and design technology-enabled spaces.
Maintain accurate technology asset records, including inventory, warranties, and service agreements; coordinate equipment repairs and replacements.
Research, recommend, and help procure appropriate hardware and software, including recommending configurations to leadership, faculty, and staff.
Provide guidance on emerging technology trends, standards, and purchasing decisions; stay current on emerging technologies and industry developments.
Collaborate with IT professionals, faculty, campus personnel, and campus departments to develop technology solutions supporting research and college needs.
Support the instructional, operational, and research needs of the college.
Prepare and submit technology budget requests, administer assigned technology budgets, and coordinate technology-related expenditures.
Perform other classification-related duties as assigned.