Computer Operator I

Trailboss Enterprises•El Paso, TX

About The Position

The IT Computer Operator I performs routine computer troubleshooting and operational support, monitors computer performance, and assists with daily IT activities. This role ensures that computers, wireless devices, and peripheral systems operate smoothly. The position responds to trouble tickets, performs basic assessments and troubleshooting, and escalates issues to senior IT Support when necessary.

Requirements

High school graduate
2 years equivalent IT experience required
Basic understanding of computer hardware, software, and operating systems.
Familiarity with network concepts (IP addressing, switches, connectivity).
Ability to perform first‑level troubleshooting and follow escalation procedures.
Strong customer service and communication skills.
Must have excellent verbal and written command of the English language, with the ability to read and comprehend written correspondence.
Able to understand/interpret verbal and written instructions to perform required duties.

Nice To Haves

Coursework or certification in IT, Computer Science, or related fields preferred.

Responsibilities

Assist and resolve end‑user issues involving desktops, laptops, and wireless devices.
Provide general IT assistance to all end users.
Assist in installing hardware and connectivity devices following established procedures and security requirements.
Support senior IT staff with LAN/WAN tasks, including routers, switches, and wire‑closet equipment.
Perform initial troubleshooting to determine the cause of technical issues.
Troubleshoot and maintain vehicle IT equipment (e.g., NVRs, data devices, cameras, GPS units).
Help coordinate with external vendors for service, repairs, and equipment support.
Participate in IT projects, deployments, and implementation activities as assigned.
Document work performed, including ticket updates, resolutions, and escalations.
Perform other duties as directed by the Chief Information Officer.