Computer Operator

Kyndryl • Boulder, CO

2d

About The Position

Computer Operators at Kyndryl help operate complex computer systems, supervise and control networks and applications, and operate distributed systems in a multi-vendor environment. The role performs batch operations according to service agreements, analyzes first-level issues across systems, and resolves or routes issues as appropriate. Operators may also develop support system management processes tailored to customer requirements to help deliver high-quality customer service. The position involves collaborating with cross-functional teams and offers opportunities to pursue career paths in process automation, systems operations, and customer delivery.

Requirements

• At least 2 years of experience in an operations environment.
• At least 2 years of hands-on experience with Windows and Office products, including Word, Excel, and Teams.
• Excellent customer relations and communication skills.
• Ability to detect and troubleshoot problems and work independently.
• Ability to work an Alternate Work Schedule to maintain 24x7 support, including any shift, weekends, and holidays.
• Must pass stringent background checks.
• Working knowledge of network fundamentals, including routers, switches, and circuits.
• High school education required.

Nice To Haves

• College education preferred.
• Working knowledge of the Major Incident process.
• Working knowledge of Problem and Change processes.
• Experience with one or more of the listed tools and platforms: ACES, Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, DLP, Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity, GitLab or GitHub, Grafana, Infoblox IPAM, Jenkins, Jira/Rally, Collaboration Platform, MIR3, Okta, Omnibus (Netcool), PSM, PuTTy or Secure CRT, Secure Virtual Desktop, ServiceNow/CMDB, SevOne, Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, and WebSphere Admin Console.

Responsibilities

• Perform batch operations in accordance with service agreements.
• Supervise and control computer systems, networks, and applications in a multi-vendor environment.
• Analyze first-level issues across systems and resolve or route them as appropriate.
• Develop support system management processes specific to customer requirements.
• Collaborate with cross-functional teams to support systems and customer delivery.

Benefits

• Medical and dental coverage
• Disability benefits
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program, based on performance and subject to applicable plan terms
• Employee learning programs and access to certification opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED