Computer Operator

Kyndryl • Boulder, CO

3d • $55,200 - $99,240

About The Position

Computer Operators at Kyndryl help operate complex computer systems, supervise and control networks and applications, and operate distributed systems in a multi-vendor environment. They perform batch operations according to service agreements, analyze first-level issues across systems, and resolve or route issues as appropriate. They may also develop support system management processes tailored to customer requirements to help deliver high-quality service. The role involves collaborating with cross-functional teams and offers opportunities to pursue career paths in areas such as process automation, systems operations, and customer delivery.

Requirements

• At least 2 years of experience in an operations environment.
• At least 2 years of hands-on experience with Windows and Office products, including Word, Excel, and Teams.
• Excellent customer relations and communication skills.
• Ability to detect and troubleshoot problems and navigate independently.
• Ability to work an Alternate Work Schedule to maintain 24x7 support, including any shift, weekends, and holidays.
• Must pass stringent background checks.
• Working knowledge of network fundamentals such as routers, switches, and circuits.
• High school education required.

Nice To Haves

• College education preferred.
• Working knowledge of the Major Incident process.
• Working knowledge of Problem and Change processes.
• Experience with one or more of the following: ACES, Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (DLP), Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity, GitLab/GitHub, Grafana, Infoblox IPAM, Jenkins, Jira/Rally, Collaboration Platform, MIR3, Okta, Omnibus (Netcool), Privileged Session Manager (PSM), PuTTy/Secure CRT, Secure Virtual Desktop, ServiceNow/CMDB, SevOne, Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, or WebSphere Admin Console.

Responsibilities

• Supervise and control computer networks and applications.
• Operate distributed systems in a multi-vendor environment.
• Perform batch operations according to service agreements.
• Analyze first-level issues across systems and resolve or route them as appropriate.
• Develop support system management processes specific to customer requirements.
• Collaborate with cross-functional teams to support customer success and service delivery.

Benefits

• Medical coverage
• Dental coverage
• Disability benefits
• Retirement benefits
• Paid leave
• Paid time off
• Eligibility for Kyndryl’s discretionary annual bonus program, based on performance and subject to applicable plan terms
• Employee learning programs and access to industry certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED