Computer Operator I

Koniag Government Services•Gallup, NM

9d•Onsite

About The Position

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a full-time Computer Operator I to support KABS and the Indian Health Service Gallup Area Office in Gallup, New Mexico. The position provides technical support for automated systems throughout the Area in an enterprise Active Directory environment. The operator resolves less complex hardware and software issues, researches and routes more involved requests, and helps keep information technology systems operating with minimal disruption. The position is covered under the Service Contract Act. The role supports a broad range of hardware, including laptops, desktops, servers, thin clients, video conferencing systems, tablets, phones, printers, scanners, and networked devices. Supported systems and software include Windows operating systems, Microsoft Office, the United Financial Management System, and other supported applications. Work includes installing, configuring, testing, maintaining, and upgrading hardware and software; troubleshooting system, application, network, and device conflicts; managing service requests and warranty information; and providing user orientation and technical assistance. The position generally supports IHS core operating hours of 8:00 AM to 5:00 PM, Monday through Friday, local time. Hours may vary according to task assignments and department requirements. Travel is not anticipated; if required, it is paid in accordance with Federal Travel Regulations and GSA travel rates, and government vehicles may be used subject to fleet rules. Candidates must have CompTIA A+ and CompTIA Network+ certifications, or equivalent experience; the certifications may be obtained shortly after hire. The role requires an associate degree in a relevant field or an equivalent combination of relevant education, technical training, and 2–4 years of hands-on IT support experience.

Requirements

CompTIA A+ certification and CompTIA Network+ certification, or equivalent experience; certifications may be obtained shortly after hire.
Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a closely related field; alternatively, an equivalent combination of relevant education, technical training, and 2–4 years of hands-on IT support experience.
2–4+ years of progressively responsible technical support experience in a similar environment.
Experience in federal, tribal, or healthcare IT environments.
Experience supporting specialized enterprise systems, such as financial or accounting systems (for example, UFMS).
Proficiency with Windows 10/11, Microsoft Office 365, Active Directory user and computer support, basic network troubleshooting, malware removal tools, and imaging and configuration tools.
Ability to use and interpret diagnostic equipment, system logs, and hardware and software reference materials.
Hands-on support experience with desktops, laptops, tablets, phones, thin clients, peripheral devices, video conferencing systems, printers, scanners, and networked devices.
Ability to diagnose and resolve Windows operating-system issues, Microsoft Office errors, hardware failures, component replacement needs, application conflicts, device-driver issues, and system faults.
Direct support experience in an Active Directory environment, including user-account support, workstation group policies, and basic permissions troubleshooting.
Basic understanding of TCP/IP fundamentals, network interface card configuration, and client/server applications.
Experience installing, configuring, and upgrading operating systems.
Experience receiving, documenting, and tracking help desk tickets; onboarding and orienting users; providing informal training; and supporting software installations and hardware setup.
Ability to interact effectively with end users, government representatives, vendors, warranty providers, and IT support personnel.
Experience with hardware component upgrades, interface and enhancement card installation, hardware testing and validation before deployment, warranty validation, and vendor coordination.
Skill installing and configuring Windows workstation operating systems, standard office software, security settings and workstation hardening measures, and device drivers for diverse hardware platforms.

Nice To Haves

CompTIA Security+ certification.
Microsoft Modern Desktop Administrator certification (MD-100/MD-101).
ITIL Foundation certification.
Entry-level Cisco CCNA certification.
Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or a related discipline.
Coursework or certification training in Windows desktop or server operating systems, networking fundamentals, or cybersecurity basics.
Knowledge of DoD, IHS, or federal IT security standards.
Experience participating in major fielding activities or technology rollouts.

Responsibilities

Receive, analyze, document, assign control numbers to, and track customer requests for technical assistance through resolution.
Research hardware and software problems, identify possible solutions, and refer requests to the appropriate subject matter expert or support section when needed.
Provide proactive technical assistance to users to help ensure reliable operation of computer systems, hardware, and software.
Demonstrate processes and provide orientation and familiarization training for new users and users of new equipment or software.
Provide hands-on assistance with software installations, hardware configurations, communication networking, and daily operations or major fielding activities.
Instruct customers on data access, processing, space-utilization efficiencies, and program recovery techniques; consult with customers about potential system or program upgrades.
Install and maintain hardware and information systems across multiple network and local operating systems and client-server software environments.
Use reference materials, diagnostic equipment, diagnostic software, and system logs to identify and resolve system and network conflicts.
Remove and replace defective hardware components; install network and peripheral interface cards; and upgrade processors, memory, storage, and enhancement cards.
Install and configure workstation and network operating systems, application software, device interfaces, drivers, and workstation security parameters.
Troubleshoot and correct software issues, including application, hardware, device, driver, and operating-system conflicts or faults.
Detect and remove computer viruses and restore or repair damaged critical data files.
Update hardware and software architecture databases to document installations, turn-ins, and changes to reportable software.
Test equipment in test arrays or operational configurations before issue or installation to verify proper operation and identify hardware, software, device, or network conflicts.
Capture, maintain, and track warranty information; advise support personnel of warranty status; and coordinate warranty work with vendors.
Maintain the customer service database and document requests for advice and assistance.
Interface with government employees, other contractors, vendors, and other organizations.
Perform other duties as assigned.