Computer Network Support Specialists (Service Desk Support Service Specialist) Associate
About The Position
Nexagen Networks is seeking a skilled Computer Network Support Specialist to analyze, test, troubleshoot, and evaluate network systems, including local area networks (LAN), wide area networks (WAN), cloud environments, servers, and data communications systems. The role involves performing network maintenance to ensure systems operate efficiently with minimal interruptions. This position provides direct support to end-users for applications, hardware, and network-related issues. The specialist will interact with network services, systems engineering, and applications development teams to restore service and resolve core technical problems. Responsibilities include simulating or recreating user-reported issues, identifying root causes, and recommending system modifications to prevent recurring problems. More complex issues will be escalated to intermediate or senior-level personnel as needed.
Requirements
- Bachelor’s degree with less than 5 years of experience OR Associate degree or 2 years of technical school with 2+ years of experience OR 4+ years of IT or military experience in lieu of a degree
- Active DoD Secret security clearance is required
- Security+ Certification is required
Responsibilities
- Support 24/7 SATCOM monitoring and ensure continuous availability of satellite communication networks by proactively identifying and resolving system issues.
- Log, track, and resolve technical incidents using HEAT ticketing (Ivanti IT Service Management) to maintain service performance standards.
- Provide multi-channel support via phone and email, delivering timely troubleshooting and resolution for SATCOM-related issues.
- Deliver advanced technical support and detailed troubleshooting for complex SATCOM platforms and systems.
- Monitor system performance and proactively identify risks or failures within the SATCOM infrastructure.
- Collaborate with cross-functional teams to improve processes, enhance service delivery, and maintain operational excellence.
Benefits
- health, dental, and vision insurance
- generous paid time off
- a matching 401(k)
- various support programs
- professional development opportunities
- additional perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
