Computer Network Support Specialist (Tier 1)

Seneca Holdings • Kansas City, KS

11h • Onsite

About The Position

White Pine Innovations, part of the Seneca Nation Group (SNG), is seeking a Computer Network Support Specialist (Tier 1) to provide on-site data center IT support for a government client in Kansas City, MO. This role operates within a 24x7x365 environment and involves providing second-tier support to end users for server or mainframe applications or hardware. The specialist will also interact with network services, software systems engineering, and application development to restore service and resolve core problems. The company prides itself on a collaborative work environment and culture, aiming to provide financial and non-financial benefits back to the members of the Seneca Nation.

Requirements

• Must be a US Citizen and be able to obtain/maintain a government security clearance
• Obtaining an ITIL Foundations V3 certification is required within 90 days of hire

Nice To Haves

• Existing Public Trust clearance
• Bachelor’s degree in computer science field, or an Associate’s degree in technology plus 2 years’ experience in a similar position
• 5 years’ experience in data center support related field
• Ability to perform system administration for Linux, Windows and Mainframe systems
• Knowledge of networks, switches and other peripherals
• Knowledge of storage appliances, data base and applications servers
• Demonstrated successful project management skills

Responsibilities

• Provide Tier I-II support
• Perform Production Control duties using state of the art scheduling packages
• Perform System Administration duties in a mainframe and midrange environment
• Manage and perform the steps/actions required in the Remedy ticketing system
• Maintain current and high level of technical skill in field of expertise
• Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room
• Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes
• Support Disaster Recovery (DR) exercises
• Ensure customer satisfaction through the resolution of all issues and problems reported
• Report, document and escalate customer contacts; regarding issues, problems, and information given
• Perform research and/or analysis on constantly changing or atypical administrative and/or program-related IT issues or problems, such as needed for regularly changing organizational requirements
• Determines pertinent issues and collects relevant information from a wide variety of sources
• Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers
• Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures
• Plan and coordinate maintenance and upgrades in support of NITC Infrastructure and customers
• Optimize the functionality of networks and systems and reallocate system resources
• Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts
• Perform research in the development of useful business requirements
• Execute and modify jobs /programs through the use of multiple scheduling packages
• Routinely performs a variety of Computer Operations functions such as system IPL's/Reboots, Backups, Configuration Modifications, troubleshoot failures, recycle applications, initiate and perform production scheduling functions
• Research and resolve environmental and facilities power issues within the prescribed timeframes provided by the facilities team
• Fill out and complete the logs required during the daily security checks
• Participating in a minimum of quarterly training on the starting of generators manually and switching PDU's from the loss power source to the available power source is considered a routine function to be performed successfully with no infractions
• Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access
• Other duties as assigned

Benefits

• Competitive pay
• Benefits and perks
• Flexible work-life balance
• Professional development opportunities
• Performance and recognition programs
• Comprehensive benefits package that includes medical, dental, vision, life, and disability
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees