Compliance & Oversight Manager

Commonwealth of Massachusetts • Boston, MA

3d • Hybrid

About The Position

The Manager of Oversight and Compliance provides field level operational oversight for all grants, services, and programs delivered through the MassHire Career Center System. A core responsibility is ensuring state and federal regulatory and policy compliance, identifying risks, providing technical assistance, identifying best practices, and strengthening operational consistency across MDCS central office and local areas. This role is responsible for ensuring compliance across all workforce programs, services, and initiatives, and for strengthening oversight practices through consistent, data‑informed decision‑making. The Compliance and Oversight Manager uses program, fiscal, and performance data as well as independent observations to critically assess monitoring needs, identify emerging risks, and proactively guide corrective actions. By applying analytical judgment and structured evaluation methods, the manager ensures that monitoring activities are targeted, efficient, compliance with applicable laws, and aligned with statewide priorities. This includes developing and maintaining processes that support data‑driven monitoring, interpreting trends to anticipate compliance vulnerabilities, and collaborating with partners to ensure continuous improvement across the MassHire system.

Requirements

• At least five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management.
• At least one (1) year must have been in a project management, supervisory or managerial capacity.
• Experience interpreting and implementing federal and state laws, regulations, and guidance.
• Experience managing strategic initiatives.
• Experience building partnerships.
• Experience leading cross-functional teams.

Nice To Haves

• Foundational knowledge of WIOA, RESEA, JVSG, and related federal/state program requirements, including service elements, eligibility rules, and performance standards.
• Understanding of monitoring methodologies, audit standards, documentation requirements, and corrective action processes.
• Basic knowledge of allowable costs, procurement rules, cost allocation, and financial documentation review.
• Knowledge of workforce performance indicators, reporting systems, and methods for interpreting quantitative and qualitative data.
• Understanding of career center operations, service delivery models, and partner program coordination.
• Strong written and verbal communication skills for preparing reports, issuing corrective actions, and delivering technical guidance.
• Skill in organizing monitoring schedules, managing deadlines, coordinating stakeholders, and tracking corrective actions.
• Experience with workforce development programs, grant administration, performance management, community engagement, and the Workforce Innovation and Opportunity Act (WIOA) is highly desirable.

Responsibilities

• Identify, assess, and monitor operational risks across all MassHire Career Center programs; ensure mitigation strategies are in place and functioning.
• Establish, maintain, and continuously refine internal controls to ensure program integrity, fiscal accuracy, and regulatory compliance.
• Use performance data, financial data, PIRL reporting, monitoring results, and operational metrics in conjunction with USDOL best practices to inform policy, technical assistance, and continuous improvement.
• Lead development of key performance indicators to track compliance, operational effectiveness, and local area performance.
• Ensures adherence to federal, state, and departmental rules across all workforce programs.
• Manages and assists staff conducting desk audits, on‑site monitoring, and documentation checks to verify compliance.
• Issues, tracks, and supports resolution of corrective action plans.
• Translates federal and state guidance into clear operational expectations for local areas and works with MDCS leadership to ensure uniform distribution of guidance.
• Ensures accurate case notes, required service elements, and compliance documentation.
• Flags compliance risks, systemic issues, and potential audit concerns.
• Prepares compliance summaries, monitoring reports, and audit‑related documentation.
• Provides guidance and training on compliance requirements, monitoring findings, and documentation expectations.
• Ensures statewide consistency in service delivery, workflows, and customer experience.
• Uses monitoring results and data insights to strengthen statewide systems and modernize operations.
• Advises leadership on compliance trends, operational risks, and opportunities for system improvement.
• Supports alignment between JVSG, WIOA, RESEA, and other initiatives to ensure coordinated service delivery.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager