Compliance Business Oversight Manager - Consumer Banking

TD • Portland, ME

1d • $91,000 - $145,600 • Onsite

About The Position

The Compliance Business Oversight Manager provides compliance oversight, advisory support, effective challenge, and compliance risk management for Consumer Banking and Retail Distribution. The role primarily addresses compliance matters related to branch activity, sales practices, and the sale of products and services through branches, verifying that business practices align with applicable federal and state regulatory requirements. It also manages the engagement model between Retail Distribution and other areas of Compliance.

The position independently manages a specialized Compliance function and provides comprehensive coverage for a significant business or functional area. It serves as a subject matter expert, advises business management, supports regulatory reviews and examinations, and leads resolution of complex project and program issues. The role contributes to the development and maintenance of Compliance programs in line with the Bank’s risk philosophy and strategic direction, while partnering with business leaders to identify risks, remediate gaps, and strengthen controls.

Requirements

• Undergraduate degree or equivalent work experience.
• At least 7 years of experience.
• Strong subject matter expertise and working knowledge of consumer banking regulations and regulatory guidance affecting Retail Distribution, including sales practices.
• Experience in compliance monitoring, testing, and control mapping.
• Hands-on experience in issues management and regulatory change management.
• Experience assessing regulatory risk associated with new products or services, processes, technology, or business initiatives.
• Strong written and verbal communication skills, including the ability to consult, influence, and provide constructive challenge to business lines.
• Strong presentation skills and ability to present to executives.
• Relationship-building skills and ability to work across multiple business lines.
• Ability to work independently, manage specialized Compliance responsibilities, and resolve complex issues.
• Proactive, results-oriented, adaptable approach.

Nice To Haves

• Certified Regulatory Compliance Manager (CRCM) certification.
• Experience implementing Artificial Intelligence initiatives in consumer banking, such as GenAI or Agentic AI, and reviewing and challenging inherent regulatory risks (including AI state law), required mitigations, and conditions to launch.

Responsibilities

• Serve as primary Compliance support for assigned business lines, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
• Maintain an engagement model that supports other impacted areas of Compliance, including clarifying roles and responsibilities.
• Serve as the regulatory compliance subject matter expert for applicable laws, rules, and regulations, and provide related advice and challenge.
• Monitor business line activity through issues management, monitoring, and testing; participate in required forums, committees, and regular meetings.
• Participate in change management for material business changes and new initiatives by reviewing and challenging inherent regulatory risks and mitigations, outlining conditions to launch, and presenting to executives for approval.
• Manage and track compliance-related issues to ensure timely resolution and regulatory alignment.
• Lead Compliance regulatory change management for new and updated state laws and support effective business adoption.
• Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks.
• Review and validate first-line testing to ensure gaps are addressed in alignment with regulatory expectations.
• Support control mapping to link regulatory requirements to effective business controls.
• Collaborate with cross-functional teams to strengthen the compliance framework and reduce risk exposure.
• Advise the business on new and changed Compliance regulatory or policy requirements.
• Analyze data and complex business issues, generate insights, and identify opportunities to address regulatory requirements and issues.
• Contribute to the development and implementation of Compliance programs, and guide partners in their development, implementation, oversight, and management.
• Prepare summaries, presentations, briefing notes, and other documentation to report on Compliance status.
• Represent Compliance on internal or external committees relating to designated business activities as required.
• Conduct functional or enterprise-level analysis, draw conclusions, make recommendations, and assess the effectiveness of programs, policies, and practices.
• Maintain oversight through review and approval of functions and accountabilities related to management reporting and analysis.
• Manage high-risk initiatives and escalations, and lead initiatives or provide guidance as appropriate.
• Assist in developing Compliance Team procedures and facilitate periodic Compliance risk and self-assessment activities for designated businesses.
• Monitor timely completion and communication of assessments, including monitoring and risk assessments.
• Manage the risk assessment process for assigned businesses and promote prompt, thorough resolution of escalated non-standard and high-risk issues.
• Conduct internal and external research and support development and delivery of presentations and communications.
• Maintain relationships across business lines and control functions, promote alignment with enterprise and regulatory requirements, and keep abreast of emerging issues and regulatory requirements.
• Maintain a culture of risk management and control aligned with risk appetite.
• Support a positive, inclusive team environment; share expertise, mentor colleagues, support knowledge transfer, and keep stakeholders informed about project progress and relevant information.
• Build productive relationships with internal and external partners and act as a brand ambassador for the business area and the Bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition.
• Variable compensation or incentive awards, potentially including cash and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior