Compliance Business Oversight Manager - Collections

TD•Portland, ME

4d•$91,000 - $145,600•Onsite

About The Position

The Compliance Business Oversight Manager – Collections provides compliance advisory support and manages compliance risk across loan collections. The role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to support regulatory compliance and operational excellence. Expertise in credit card, unsecured lending, and auto finance collections is preferred, as is large-bank experience. The role requires a strong understanding of applicable regulations and their application to collection processes. The position provides advice, support, and objective guidance to assigned portfolios, businesses, or functions on developing and maintaining Compliance and Center of Excellence programs in line with the Bank’s risk philosophy and strategic direction. The manager independently manages a specialized Compliance function or area, provides comprehensive coverage for a significant business or functional area, offers advanced analysis and specialized reporting, and guides analysts. The role serves as a subject matter expert and contact for business management, manages or assists with regulatory reviews, and leads resolution of complex project and program issues. The manager advises business partners on regulatory and policy changes, contributes to Compliance programs, assesses risks and program effectiveness, manages high-risk initiatives and escalations, and supports regulatory reviews and risk assessments. The role also collaborates with internal and external stakeholders, shares expertise, mentors colleagues, and contributes to a positive and inclusive team environment.

Requirements

Undergraduate degree or equivalent work experience.
At least 7 years of experience.
Strong understanding of applicable regulations, including Reg F, Reg X, FDCPA, FCRA, and SCRA, and how they apply to collection processes.
Experience reviewing and approving policies and procedures.
Experience with issues management, ongoing monitoring, and complaints management.
Ability to manage a specialized Compliance function independently and provide advanced analysis, guidance, and reporting.

Nice To Haves

Previous experience as a Compliance Officer or Compliance Manager.
Expertise in credit card, unsecured lending, and auto finance collections.
Large-bank experience.
CRCM certification.

Responsibilities

Provide compliance advisory support and manage compliance risk across loan collections.
Advise the business on new or changed compliance regulations and policies.
Analyze data and complex business issues, generate insights, and identify opportunities to address regulatory requirements and issues.
Contribute to the development and implementation of Compliance programs, and guide partners in their development, implementation, oversight, and management.
Prepare summaries, presentations, briefing notes, and other documentation on Compliance status.
Represent Compliance on internal or external committees relating to designated business activities.
Conduct analysis at functional or enterprise level, draw conclusions, make recommendations, and assess the effectiveness of programs, policies, and practices.
Review and approve functions and accountabilities related to management reporting and analysis.
Manage high-risk initiatives and escalations, and lead initiatives or provide guidance as appropriate.
Assist in developing Compliance Team procedures and facilitate periodic Compliance risk and self-assessment activities using the Bank’s Enterprise Compliance Risk Assessment Framework.
Monitor that assessments are completed and communicated continuously and on time; manage risk assessments for assigned businesses.
Manage confidential correspondence and information with discretion, escalating issues where appropriate.
May review and contribute content to annual awareness training.
Conduct internal and external research and support development or delivery of presentations and communications.
Manage relationships across business lines and control functions and promote alignment with enterprise and regulatory requirements.
Monitor emerging issues, trends, and regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control aligned with risk appetite.
Support a positive, collaborative team environment and timely communication of relevant information.
Share subject matter expertise, participate in knowledge transfer, and mentor colleagues.
Keep current on emerging trends and developments, and participate in personal development and cross-training.
Keep stakeholders informed of project status and relevant day-to-day information.
Lead and develop productive relationships with internal and external business partners and stakeholders.
Contribute to a fair, positive, and equitable environment and act as a brand ambassador for the business area and Bank.
Manage or assist with regulatory inquiries, audits, and examinations.