Compliance Business Oversight Manager - Collections

TD Bank•Charlotte, NC

3d•Onsite

About The Position

The Compliance Business Oversight Manager – Collections provides compliance advisory support and manages compliance risk across loan collections. The role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to support regulatory compliance and operational excellence. Experience involving credit card, unsecured lending, and auto finance collections is preferred, as is large-bank experience. The role requires a strong understanding of regulations applicable to collection processes, including Reg F, Reg X, FDCPA, FCRA, and SCRA. The manager provides advice, support, and objective guidance to an assigned portfolio, business, or function on developing and maintaining Compliance and Center of Excellence programs in line with the Bank’s risk philosophy and strategic direction. The position independently manages a specialized Compliance function, provides coverage for significant business or functional areas across relevant legal entities and jurisdictions, performs advanced analysis and reporting, and serves as a subject matter expert and contact for business management. The role also supports regulatory reviews, inquiries, audits, and exams, and leads resolution of complex project and program issues. The position works with business partners and stakeholders to interpret regulatory and policy changes, develop and oversee effective Compliance programs, assess program effectiveness, manage risk assessments and escalations, and communicate Compliance status and insights. It also contributes to team procedures, knowledge sharing, and a positive, inclusive work environment. The posted work location is Charlotte, North Carolina, and the stated work schedule is 40 hours.

Requirements

Undergraduate degree or equivalent work experience.
At least 7 years of experience.
Strong understanding of regulations applicable to collection processes, including Reg F, Reg X, FDCPA, FCRA, and SCRA.
Ability to independently manage a specialized Compliance function or area and provide comprehensive coverage for significant business or functional areas.
Ability to conduct advanced analysis and specialized reporting and provide guidance on portfolio and specialty matters.
Ability to manage or assist with regulatory reviews, inquiries, audits, and exams.
Ability to identify and lead resolution of complex project or program issues.
Ability to manage risk assessments, high-risk initiatives, escalations, and confidential matters.
Ability to develop insights from analysis, communicate findings, and advise business management.

Nice To Haves

Previous experience as a Compliance Officer or Compliance Manager.
Experience in credit card, unsecured lending, or auto finance collections.
Large-bank experience.
CRCM certification.
Experience reviewing and approving policies and procedures.
Experience with issues management, ongoing monitoring, and complaints management.

Responsibilities

Advise the business on new and changed Compliance regulatory and policy requirements.
Analyze data and complex business issues, interpret findings, identify opportunities, and recommend ways to address regulatory requirements and issues.
Contribute to the development and implementation of Compliance programs and guide partners in developing, implementing, overseeing, and managing effective programs.
Prepare summaries, presentations, briefing notes, and other documentation to report on Compliance status.
Represent Compliance on internal or external committees relating to designated business activities as required.
Provide subject matter expertise and Compliance advice to business management.
Conduct functional or enterprise-level analysis and use the results to draw conclusions, make recommendations, and assess program, policy, and practice effectiveness.
Review and approve functions and accountabilities related to management reporting and analysis.
Manage high-risk initiatives and escalations, and lead initiatives or provide guidance as appropriate.
Assist in developing Compliance Team procedures.
Facilitate periodic Compliance risk and self-assessment activities for designated business areas using TD’s Enterprise Compliance Risk Assessment Framework.
Monitor timely completion and communication of assessments, including monitoring and risk assessments.
Manage the risk assessment process for assigned businesses.
Identify and manage risks, protect the interests of the organization, customers, and communities, and promote prompt resolution of escalated non-standard, high-risk issues.
Conduct internal and external research and support development and delivery of presentations and communications to management or broader audiences.
Manage relationships across business lines and control functions and promote alignment with enterprise and regulatory requirements.
Keep abreast of emerging issues, trends, and regulatory requirements and assess their potential impacts.
Maintain a culture of risk management and control aligned with risk appetite.
Support the team, promote timely communication, and share expertise and knowledge with colleagues.
Mentor others, contribute to team capability development, and build productive relationships with internal and external partners and stakeholders.
Maintain confidentiality and escalate issues where appropriate.
May review and contribute content to annual awareness training.