COMPLIANCE OFFICER - 42004008

State of Florida • Boynton Beach, FL

5d • $41,000 - $45,000 • Onsite

About The Position

This is an Open Competitive Opportunity for a COMPLIANCE OFFICER with the Florida Department of Agriculture and Consumer Services, Division of Licensing. The position is responsible for administering exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes. This includes maintaining the appointment calendar, examining and analyzing applications and supporting documentation, administering oaths, processing fingerprints and photographs, and handling payments. The role also involves issuing and printing renewal licenses, performing data entry using a complex interactive computer database (EDMS), responding to applicant inquiries, interpreting policies and statutes, and assisting hearing officers. A successful applicant must pass a background screening, including fingerprinting.

Requirements

• A high school diploma or its equivalent and two (2) years of secretarial or clerical work experience.
• College education from an accredited institution may be substituted at the rate of 30 semester or 45-quarter hours for each year of the required clerical work experience.
• An equivalent combination of education and experience which equals two (2) years can substitute for the above requirements.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, FS.

Responsibilities

• Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes.
• Applicant intake includes: maintaining the appointment calendar; examination and analysis of application and supporting documentation to verify completion; notarization administration of oath of the application; electronically scanning the applicant's fingerprints; digitally photographing the applicant; and payment processing.
• Issues and prints renewal licenses.
• Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS).
• Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals.
• Interprets policies, procedures and applicable Florida Statues.
• Reviews applications, fingerprints and other documentation to determine the action(s) required to complete the processing of an application or renewal application.
• The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.
• Assists hearing officers in conducting informal hearings held in the regional office, administers oath to hearing witnesses and performs appropriate data entry for hearing documents.
• Performs other related duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED