Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS • City of Poughkeepsie, NY

4d • $55,000 - $65,000 • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role owns day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. It will also identify opportunities to automate repetitive work, coordinate with each team's designated automation point person, and help ensure process improvements are implemented successfully.

The position works with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-driven environments. The role is based in person in Fishkill, New York, and offers an annual salary of $55,000–$65,000, commensurate with experience and qualifications.

Requirements

• Organized, resourceful, detail-oriented, and comfortable balancing hands-on work with project coordination.
• Willingness to investigate details and resolve problems directly.
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Ability to analyze workflows and identify ways to simplify or automate repetitive work.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
• Clear communication and ability to work effectively across departments.
• Initiative and a focus on results and follow-through.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Multi-state regulatory experience.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring issues and develop practical solutions that improve accuracy, efficiency, and the experience of families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain clear tracking and reporting so leadership can see completed, outstanding, and attention-required items.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities.
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Follow up with team members, monitor progress, resolve obstacles, and keep projects moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Manage day-to-day operational issues while helping teams transition to more efficient processes.

Benefits

• Employer-paid childcare for children enrolled in the company's programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed