Compliance Coordinator

Otis Elevator Co. • Albany, NY

2d • $65,000 - $85,000 • Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Compliance Coordinator to support its Upstate NY Branch. The role coordinates elevator inspection and compliance activities while providing administrative support to branch operations. The ideal candidate is organized, self-motivated, detail-oriented, and able to manage multiple priorities with minimal direction.

The coordinator works with customers, field teams, inspectors, regulatory authorities, Mechanics, Field Supervisors, Service Managers, and branch leadership to coordinate inspections, track compliance issues and deadlines, arrange corrective work, submit required regulatory documentation, and support timely resolution and final clearance. The role also provides general branch administrative support, including reports, shared inbox management, purchase orders, invoices, files, and customer and building information.

Requirements

• High school diploma or equivalent required.
• Strong Microsoft Office skills and ability to learn company systems.
• Excellent organization, communication, follow-up, and problem-solving skills.
• Ability to prioritize multiple deadlines, work independently, and collaborate effectively across teams.
• Ability to appropriately handle sensitive and confidential information.

Nice To Haves

• Bachelor’s degree preferred.
• Previous administrative, operations support, or compliance experience preferred.
• Experience with inspections, testing, construction, building services, field operations, or another regulated environment is a plus.
• Highly organized, detail-oriented, customer-focused, and comfortable managing a high volume of work in a fast-paced environment.
• Strong communication, coordination, and problem-solving skills.
• Prior elevator-industry experience is not required.

Responsibilities

• Coordinate state and local elevator inspections and testing with customers, field teams, inspectors, and regulatory authorities.
• Track inspection results, deficiencies, violations, corrective actions, and compliance deadlines through completion.
• Maintain accurate records of preliminary orders, violations, deficiencies, customer responsibilities, and required proposals.
• Coordinate corrective work with Mechanics, Field Supervisors, Service Managers, and customers.
• Follow up on outstanding customer documentation, proposals, access requirements, and building owner responsibilities.
• Prepare and distribute compliance correspondence and reports to customers, operations, sales, and branch leadership.
• Submit and track certificates, extensions, affidavits, clearance documentation, and other regulatory requirements.
• Identify delays, escalate issues when needed, and support timely resolution and final clearance.
• Provide general branch administrative support, including reports, shared inbox management, purchase orders, invoices, files, and customer/building information.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution.
• Medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance options.
• Birth/adoption and parental leave benefits, plus adoption assistance.
• Tuition reimbursement.
• Service anniversary recognition and spot performance bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED