Compliance Coordinator

AAM Brand•Myrtle Beach, SC

20d

About The Position

The Compliance Coordinator helps uphold the community’s Architectural Guidelines and Governing Documents through knowledge of the community’s CC&Rs and Design Guidelines. The role provides customer service and education to homeowners about compliance and submittal processes, supporting the overall success of the community. It provides direct support to the Community Manager and works with homeowners, staff, realtors, and homeowner committees to promote community standards and effective, lasting solutions.

Requirements

Ability to multitask and process large volumes of administrative items with attention to detail.
Ability to manage multiple tasks, set priorities, and meet deadlines.
Strong organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work professionally, positively, and effectively with homeowners and staff at all levels.
Excellent customer service skills.
Advanced verbal and written communication skills.
Ability to collaborate and cooperate within the department and with other departments.
Ability to interpret, evaluate, and explain governing documents (CC&Rs) to homeowners, board members, and staff.
Ability to sit, stand, drive, and move throughout the day; use a computer in an office setting; and use a personal vehicle for routine community inspections.

Responsibilities

Provide direct support to the Community Manager to help meet community standards.
Educate homeowners and help develop effective, long-term solutions to compliance issues.
Research non-compliance issues and prepare documentation for Committee or Board review.
Record and track compliance information in the company database.
Maintain detailed investigation records and prepare follow-up reports on non-compliance.
Investigate homeowner complaints or accusations involving other parties and make determinations based on findings.
Oversee preparation of compliance notices, fine notices, related compliance matters, and landscape and architectural submittals.
Conduct routine property tours and inspections of community lots to check compliance with Association CC&Rs.
Educate homeowners, staff, and realtors on submittal processes and compliance administration.
Meet with and provide ongoing education to homeowner committees.
Develop and use the VMS computer software tracking system to support timely compliance implementation.
Monitor the software database to uphold guideline standards.
Perform other related duties as directed.