Compliance Coordinator (PAZ102226)
About The Position
RealManage is seeking a Compliance Coordinator to conduct residential community inspections and support enforcement of association governing documents, rules, and architectural standards. The role involves inspecting properties and common areas, documenting potential violations, tracking corrective actions, and conducting follow-up inspections. The coordinator also prepares compliance notices and records, communicates with homeowners, and works with Community Association Managers on escalated matters, hearings, and reporting. The position requires regular travel between assigned communities and outdoor inspections in varying weather conditions. The coordinator maintains accurate records in company management systems, supports consistent application of community standards, and contributes to customer service, teamwork, accountability, and operational improvement. Occasional evening meetings or compliance hearings may be required.
Requirements
- High school diploma or equivalent.
- Valid driver's license and auto insurance; reliable transportation is required.
- Strong attention to detail and ability to identify and document property compliance concerns.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities, including the ability to manage multiple communities, inspections, and deadlines.
- Professional demeanor and ability to handle sensitive homeowner interactions diplomatically.
- Ability to interpret and consistently apply written policies, rules, and regulations.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to learn and use HOA management software and mobile inspection applications.
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Commitment to accurate recordkeeping and protection of confidential information.
- Ability to travel regularly between communities and walk residential neighborhoods and common areas for extended periods.
- Ability to work outdoors in varying weather conditions and to stand, walk, bend, and navigate uneven terrain during inspections.
- Ability to use a smartphone, tablet, or other mobile device to document inspection findings.
- Ability to walk long distances, climb stairs, and lift up to 25 pounds occasionally.
Nice To Haves
- Previous experience in HOA management, property management, code enforcement, property inspections, or a related field.
- Experience interpreting community governing documents, policies, or property standards.
- Familiarity with HOA compliance and deed restriction enforcement processes.
- Previous customer service or administrative experience.
Responsibilities
- Conduct scheduled inspections of residential communities, properties, common areas, landscaping, parking areas, and other community features.
- Identify and document potential violations with photographs, descriptions, dates, and property addresses.
- Monitor previously identified violations and perform follow-up inspections to verify corrective action.
- Report maintenance, property damage, and safety concerns to appropriate management personnel.
- Review association governing documents and apply community standards consistently in accordance with association policies and applicable laws.
- Prepare, process, and distribute compliance notices, warning letters, and follow-up correspondence.
- Track violations through notices, follow-up inspections, hearings, fines, and resolutions, as applicable.
- Maintain accurate compliance records and update company management software.
- Coordinate with Community Association Managers on escalated violations, homeowner disputes, and enforcement recommendations.
- Prepare reports and supporting documentation for compliance hearings and Board meetings when requested.
- Respond to homeowner inquiries and explain community standards and corrective actions professionally and respectfully.
- Work with residents and management teams to encourage timely, voluntary resolution of violations; escalate complex or disputed matters to the Community Association Manager.
- Maintain confidentiality and organized electronic records in accordance with company policies and retention requirements.
- Prepare inspection summaries and reports, monitor outstanding violations, and provide updates on resolution progress.
- Assist with tracking compliance trends and recurring community concerns.
- Coordinate inspection schedules and prioritize assigned communities.
- Assist with special inspections, architectural compliance reviews, and follow-up investigations when requested.
- Participate in team meetings, training, and continuous improvement initiatives.
- Collaborate with Community Association Managers, colleagues, and community stakeholders to support consistent standards and service expectations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
