Compliance Coordinator (PAZ102226)
About The Position
The Compliance Coordinator conducts inspections of residential communities to identify and document potential violations of association governing documents, rules, and architectural standards. The role reviews governing documents and applies community compliance standards consistently, prepares and tracks notices and correspondence, conducts follow-up inspections, and maintains accurate records in company management systems. The coordinator also communicates with homeowners, responds to inquiries, and collaborates with Community Association Managers on escalated or disputed matters. Additional work includes preparing reports for managers and boards, coordinating inspection schedules, supporting special inspections and compliance reviews, and reporting safety, maintenance, or property concerns. The position requires regular travel between assigned communities, outdoor inspections in varying weather, and occasional attendance at evening meetings or hearings.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and auto insurance; reliable transportation is required.
- Strong attention to detail and ability to identify and document property compliance concerns.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities, including the ability to manage multiple communities, inspections, and deadlines.
- Professional demeanor and ability to handle sensitive homeowner interactions diplomatically.
- Ability to interpret and consistently apply written policies, rules, and regulations.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to learn and use HOA management software and mobile inspection applications.
- Strong problem-solving skills and ability to work independently with minimal supervision.
- Ability to maintain accurate records and protect confidential information.
- Ability to travel regularly between communities, walk neighborhoods and common areas for extended periods, and work outdoors in varying weather.
- Ability to stand, walk, bend, and navigate uneven terrain; ability to use a smartphone, tablet, or other mobile device to document findings.
- Ability to walk long distances, climb stairs, and occasionally lift up to 25 pounds.
Nice To Haves
- Previous experience in HOA management, property management, code enforcement, property inspections, or a related field.
- Experience interpreting community governing documents, policies, or property standards.
- Familiarity with HOA compliance and deed-restriction enforcement processes.
- Previous customer service or administrative experience.
Responsibilities
- Conduct scheduled inspections of residential properties, common areas, landscaping, parking areas, and other community features.
- Identify and document potential violations, including landscaping, exterior modifications, property maintenance, unauthorized structures, parking, and trash-container concerns.
- Record inspection findings with photographs, descriptions, dates, and property addresses; monitor previously identified violations and conduct follow-up inspections.
- Identify maintenance or safety concerns and communicate them to appropriate management personnel.
- Review CC&Rs, bylaws, rules, and regulations and apply community standards consistently with association policies and applicable laws.
- Prepare, process, and distribute compliance notices, warning letters, and follow-up correspondence.
- Track violations through notices, follow-up inspections, hearings, fines, and resolutions as applicable.
- Maintain accurate compliance records, violation histories, photographs, and correspondence in company systems.
- Coordinate with Community Association Managers on escalated violations, homeowner disputes, and enforcement recommendations.
- Support compliance hearings and Board meetings by preparing reports and supporting documentation when requested.
- Communicate professionally with homeowners, respond to questions, explain community standards, and encourage voluntary resolution of violations.
- Escalate complex, sensitive, or disputed matters to the Community Association Manager and maintain confidentiality.
- Prepare inspection summaries and compliance reports; monitor outstanding violations and provide resolution updates.
- Coordinate inspection schedules, prioritize assigned communities, and assist with special inspections, architectural compliance reviews, and follow-up investigations.
- Participate in team meetings, training, and continuous improvement initiatives, and support the company’s customer service and teamwork commitments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
