Compliance Coordinator

JOURNEY MENTAL HEALTH CENTER INC • Madison, WI

12d • Onsite

About The Position

The Compliance Coordinator supports individuals experiencing mental health crises through culturally sensitive, inclusive, and community-based services. Working collaboratively with consumers, Emergency Services Unit staff, Journey Community Programs, and other community providers, the coordinator monitors compliance for community members under Chapter 51 commitments or settlement agreements and reviews those agreements with clients and providers. The role also provides crisis support tailored to the needs of the individual and treatment team, with an emphasis on consumer involvement and empowerment. Services may include medication delivery and observation, transportation, social support, connecting people with services and community resources, and support and supervision for consumers in JMHC programs.

The position involves mobility throughout the community. The typical schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, with possible evening or weekend hours to meet client needs. The coordinator reports directly to the Crisis Stabilization Manager, with overall program supervision provided by the Director, and is expected to complete 1,352 service hours within a program calendar year. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• Bachelor's degree in a related behavioral health field and one year of clinical experience, or four years of clinical experience with chronically mentally ill persons.
• Experience in the behavioral health field.
• Commitment to improving cultural diversity and inclusion.
• Strong commitment to recovery principles and facilitating consumer participation in treatment and service planning and delivery.
• Knowledge of evidence-based practices for treating mental health and co-occurring disorders.
• Experience in community-based mental health and substance abuse assessment, case management, treatment planning, and crisis resolution.
• Ability to communicate effectively orally and in writing.
• Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
• Ability to work independently and remain organized and efficient.
• Superior ethics and interpersonal boundaries, evidenced by past community-based work and related professional references.
• Valid driver's license, favorable driving record, adequate insurance as required by state law, and access to a vehicle.
• Successfully pass the Background Information Disclosure process and required background and criminal checks.
• Complete required orientation and ongoing training. Orientation is at least 40 documented hours within three months for staff with less than six months of prior emergency mental health services experience, or at least 20 hours within three months for staff with six months or more of prior experience. Staff must also complete required annual training to retain certification or licensure and at least eight hours of annual in-service training.

Nice To Haves

• Bilingual and/or bicultural ability, particularly in Spanish, Hmong, or Cambodian.
• Fluency in American Sign Language.
• Experience using evidence-based practices in mental health and substance abuse.

Responsibilities

• Complete compliance monitoring for community members under Chapter 51 commitments or settlement agreements.
• Review commitments and settlement agreements with clients and providers.
• Collaborate with providers and clients on commitment extensions and recommendations.
• Provide culturally sensitive community support services based on the individual's needs and in coordination with the consumer and treatment team.
• Help consumers engage with treatment programs or organizations.
• Assist with transportation, including helping consumers learn to use the bus system or identify alternative transportation options and address access barriers.
• Help consumers locate community resources and connect with ongoing community-based services.
• Provide companionship and support to people in distress, model appropriate social interactions and coping skills, and help identify natural support systems.
• Participate in scheduled training and in-services.
• Document contacts in a timely manner and maintain required paperwork and reporting.
• Promote JMHC's and the program's mission, vision, and values.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level