Compliance Coordinator

Associated Asset Management (AAM)•Myrtle Beach, SC

21d

About The Position

The Compliance Coordinator is primarily responsible for ensuring that the community’s Architectural Guidelines and Governing Documents are upheld through thorough knowledge of its CC&Rs and Design Guidelines. The position provides customer service and educates homeowners about compliance and submittal processes to support the overall success of the community. The role supports the Community Manager, works with homeowners to develop effective long-term solutions, researches and documents non-compliance for Committee or Board review, and maintains compliance records and tracking information. It also investigates complaints, manages compliance and fine notices and related issues, oversees landscape and architectural submittals, and conducts routine property tours and inspections. The Compliance Coordinator educates homeowners, staff, realtors, and homeowner committees on compliance administration and submittal processes, and uses a software tracking system and database to support timely enforcement of community guidelines. The position involves sitting, standing, driving, and moving throughout the day; using a computer in an office setting; and using a personal vehicle for routine community inspections.

Requirements

Ability to multitask and prepare and process large volumes of administrative items while maintaining attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work professionally, positively, and effectively with homeowners and staff at all levels.
Excellent customer service skills.
Advanced verbal and written communication skills.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to interpret, evaluate, and explain governing documents (CC&Rs) to homeowners, board members, and staff.

Responsibilities

Provide direct support to the assigned Community Manager to help meet community standards.
Partner with homeowners to educate them and develop effective, long-term solutions.
Research non-compliance issues and prepare documentation for Committee or Board review.
Record and track compliance information through the company database.
Maintain detailed records of compliance investigations and follow-up reports.
Investigate complaints or accusations homeowners bring against other parties and make determinations based on findings.
Oversee preparation of compliance notices, fine notices, and related compliance matters, as well as landscape and architectural submittals.
Conduct routine property tours and inspections of all community lots to ensure compliance with Association CC&Rs.
Educate homeowners, staff, and realtors on proper submittal processes and compliance administration.
Meet with homeowner committees and provide ongoing education.
Develop and use a computer software tracking system (VMS) to support timely implementation of compliance.
Monitor the software database to uphold guideline standards.
Perform other related duties as directed.