Compliance Call Monitoring Representative

Reliant•Columbus, OH

2d•Remote

About The Position

Reliant Capital Solutions is hiring a remote Compliance Representative to coordinate with the Compliance Team and help ensure audits and client compliance deliverables are completed accurately and on time. The role reviews collector calls for regulatory and contractual compliance and may provide coverage for the daily letter process when other employees are taking PTO. The regular schedule is 8:00 a.m.–5:00 p.m. EST, Monday through Friday. The training schedule is 8:30 a.m.–5:00 p.m. EST, Monday through Friday. This is a full-time, 40-hour-per-week position with paid training. Work is remote for candidates who live in Ohio more than 30 miles from Reliant’s headquarters in Gahanna. Employees must have a private, quiet workspace behind closed doors and high-speed internet that can be connected by Ethernet; Wi-Fi and hotspots are not supported. Reliant provides the equipment needed for the job, and technical requirements must be met before the first day of training. Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio, serving higher education, healthcare, automotive, retail, commercial, and government-services sectors. The company describes its culture as supportive and collaborative and highlights opportunities for professional growth and advancement.

Requirements

High school diploma or GED.
Strong focus on accuracy and completeness and attention to detail.
Ability to perform root cause analysis.
Excellent listening, oral, written, and interpersonal skills.
Ability to work independently and resolve practical problems.
Ability to communicate effectively with peers, management, and clients.
Analytical, teamwork, organization, and time-management skills.
Excellent judgment and integrity.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability to learn and adapt to ongoing changes.
Ability to receive and implement performance feedback and coaching.
Must live in Ohio more than 30 miles from Reliant’s headquarters in Gahanna, Ohio.
Must have a private, quiet workspace behind closed doors; work may not be performed in common areas.
Must have high-speed internet with the ability to connect the work computer to the router by Ethernet; Wi-Fi and hotspots are not supported.
Must meet all technical requirements before the first day of training.

Nice To Haves

One year of QA call auditing or call center experience.

Responsibilities

Coordinate with the Compliance Team to ensure audits are completed in a timely and efficient manner.
Monitor collector calls using available software or tools.
Ensure client compliance deliverables are completed on time.
Review and audit telephone calls for regulatory and contractual compliance.
Assist with the daily letter process and provide coverage when other employees are taking PTO.
Perform additional responsibilities assigned by management.