Compliance and Quality Control Manager

MVM, Inc.•El Paso, TX

About The Position

The Compliance and Quality Control Manager ensures MVM program operations comply with contract requirements, applicable federal, state, and local laws and regulations, and MVM policies and procedures. Working with operational leadership, the manager leads implementation and management of the Quality Control program and helps ensure quality control plans are carried out in accordance with contract requirements. The role reviews and develops program policies, procedures, and training materials; conducts scheduled and unannounced audits; analyzes findings and compliance trends; and coordinates corrective actions. The manager also ensures contractual reporting requirements are met, promptly communicates potential compliance issues, maintains records of compliance activities, and recommends improvements to compliance and service delivery. This is a full-time, mission-critical position supporting a 24/7/365-day operation. The schedule is generally Monday through Friday during business hours, with flexibility needed for some late-night, early-morning, and weekend audits. Travel may be required for extended periods, up to 50%. Applicants selected are subject to a government background investigation and other program-specific employment conditions.

Requirements

Bachelor’s degree from an accredited university; an associate degree plus at least two additional years of relevant experience, or more than four years of related experience, may substitute for a bachelor’s degree.
At least two years of documented experience in a field related to security, law, social work, detention, corrections, or a similar occupational area.
Management and supervisory experience applicable to the goals and objectives of the requirement and appropriate for a similar program environment.
Two years of experience in compliance, quality assurance, or another field related to implementing and monitoring programmatic compliance with licensing, accreditation, and/or policies.
Availability to work a flexible schedule, including nights and weekends.
Ability to travel for extended periods, up to 50%.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities simultaneously and follow through successfully.
Ability to obtain and maintain a security clearance.
Favorable credit check for cleared positions.
Successfully pass a background investigation and drug screen.
U.S. citizenship.
May be required to meet program-specific requirements, such as a DOT exam, vaccinations, CPR, or flu shot.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Ensure ongoing program-wide compliance with contract policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead implementation and management of the Quality Control program.
Participate in recurring reviews and updates of program policies, procedures, and training materials to incorporate best practices and validate ongoing compliance.
Support drafting and development of new policies and procedures.
Conduct regularly scheduled and unannounced internal audits of operations and mission-supporting departments.
Conduct regularly scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions in coordination with managers, track their completion, and assess their effectiveness.
Ensure contractual compliance with reporting requirements across all MVM areas.
Immediately inform MVM management and program stakeholders of potential issues or noncompliance.
Recommend improvements to compliance and the overall service and care provided by MVM.
Maintain comprehensive, well-organized records of compliance activities.
Perform other duties as assigned.