Compliance and Quality Control Manager

MVM•Phoenix, AZ

About The Position

The Compliance and Quality Control Manager is responsible for ensuring that MVM program operations comply with contract policies, procedures, and guidance; applicable federal, state, and local laws and regulations; and MVM policies and standards. The role works with operational leadership to implement and manage the Quality Control program and ensure quality control plans are executed in accordance with contract requirements. The position requires a flexible schedule to support 24/7/365 operations, including some nights, early mornings, and weekends for off-hour audits. Travel may be required for extended periods, up to 50%. Applicants selected will undergo a government background investigation and may need to obtain and maintain a security clearance, pass a favorable credit check for cleared positions, and pass a background investigation and drug screen. Additional program-specific requirements may apply. U.S. citizenship is required. This is a full-time position. Physical requirements include mobility to attend meetings and travel by air, car, or train; climbing, stooping, or kneeling 15%–49% of the time; lifting, pulling, or pushing 10%–25% of the time; writing, typing, and using a telephone system 75%–100% of the time; and moving 20–30 pounds. MVM is an Equal Opportunity Employer and provides reasonable accommodations for applicants and employees with disabilities.

Requirements

Bachelor’s degree from an accredited university; an associate degree plus at least two additional years of relevant experience may substitute, or more than four years of related experience may substitute for a degree.
At least two years of documented experience in security, law, social work, detention, corrections, or a similar occupational area.
Management and supervisory experience applicable to the requirement’s goals and objectives and appropriate for a similar program environment.
Two years of experience in compliance, quality assurance, or another field related to implementing and monitoring programmatic compliance with licensing, accreditation, or policies.
Availability to work a flexible schedule, including nights and weekends.
Ability to travel for extended periods, up to 50%.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities simultaneously and follow through successfully.
U.S. citizenship.
Ability to obtain and maintain a security clearance.
Favorable credit check for cleared positions.
Successful completion of a background investigation and drug screen.
May need to meet program-specific requirements, such as a DOT exam, vaccinations, CPR, or a flu shot.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Ensure ongoing program-wide compliance with contract policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead the implementation and management of the Quality Control program.
Participate in recurring reviews and updates of program policies, procedures, and training materials to incorporate best practices and validate ongoing compliance.
Support drafting and development of new policies and procedures.
Conduct scheduled and unannounced internal audits of operations and mission-supporting departments.
Conduct scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions in coordination with managers.
Track completion of corrective actions and assess their effectiveness.
Ensure contractual compliance with reporting requirements across all areas of MVM.
Immediately inform MVM management and program stakeholders of potential issues or noncompliance.
Make recommendations to improve compliance and the service and care provided by MVM.
Maintain comprehensive, well-organized records of compliance activities.
Perform other duties as assigned.