Compliance and Quality Control Manager

MVM, Inc.•Phoenix, AZ

About The Position

The Compliance and Quality Control Manager is responsible for ensuring MVM’s transportation operations comply with Department of Homeland Security policies, procedures, and guidance; applicable federal, state, and local laws and regulations; contract requirements; and MVM policies and standards for the safety and care of families and unaccompanied children during escort. The role collaborates with operational leadership to ensure quality control plans are carried out and leads implementation and management of the Quality Control program. The position reviews and develops policies, procedures, and training materials; conducts inspections and audits; analyzes results and identifies trends; investigates performance or compliance issues; and coordinates corrective actions. It also supports contract reporting, keeps records of compliance activities, informs management and stakeholders of potential noncompliance, recommends service improvements, and liaises with DHS inspection teams as needed. This is a full-time, mission-critical position in Phoenix, Arizona, supporting 24/7/365 operations. The schedule is flexible and includes business hours as well as some late-night, early-morning, and weekend hours for off-hour audits. Travel may reach 50%, including extended periods. Applicants are subject to a government background investigation and must be able to obtain or maintain a security clearance. US citizenship is required.

Requirements

Bachelor’s degree from an accredited university; an associate degree plus at least two additional years of relevant experience may substitute, or more than four years of related experience may substitute for a degree.
At least two years of documented experience in security, law, social work, detention, corrections, or a similar occupational area.
Management and supervisory experience applicable to the goals and objectives of the requirement and appropriate for a similar program environment.
Two years of experience in compliance, quality assurance, or another field related to implementing and monitoring programmatic compliance with licensing, accreditation, or policies.
Knowledge of the Trafficking Victims Protection Reauthorization Act (TVPRA), Flores Settlement Agreement, and other laws and regulations applicable to unaccompanied children and family units.
Availability to work a flexible schedule, including nights and weekends.
Ability to travel for extended periods, up to 50%.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills, ability to manage multiple priorities simultaneously, and successful follow-through.
Ability to obtain and maintain a security clearance.
Favorable credit check for cleared positions.
Successful completion of a background investigation and drug screen.
US citizenship.
May need to meet program-specific requirements, such as a DOT exam, vaccinations, CPR, or flu shot.
Ability to attend meetings and travel regularly by air, car, train, or other means.
Ability to climb, stoop, or kneel 15%–49% of the time; lift, pull, or push 10%–25% of the time; and write, type, and use a telephone system 75%–100% of the time.
Ability to move 20–30 pounds.

Nice To Haves

Proficiency in spoken Spanish.

Responsibilities

Ensure program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead implementation and management of the Quality Control program.
Participate in recurring reviews and updates of program policies, procedures, and training materials to incorporate best practices and validate compliance.
Support drafting and development of new policies and procedures.
Conduct operational inspections of program activities, offices, vehicles, and equipment.
Perform quality assurance audits of local internal inspection programs.
Conduct scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions with managers, track completion, and assess effectiveness.
Collaborate with Mission Support Departments on scheduled and unannounced internal audits to ensure program compliance.
Ensure contractual compliance with reporting requirements across MVM.
Immediately inform MVM management and program stakeholders of potential issues or noncompliance.
Recommend improvements to compliance and the service and care provided by MVM.
Liaise with DHS inspection teams as needed.
Maintain comprehensive, well-organized records of compliance activities.