Compliance and Quality Control Manager

MVM•Phoenix, AZ

2d•Onsite

About The Position

The Compliance and Quality Control Manager is responsible for ensuring that MVM’s transportation operations comply with Department of Homeland Security policies and guidance, applicable federal, state, and local laws and regulations, MVM policies and procedures, contract requirements, and the company’s standards for the safety and care of families and unaccompanied children during escort. The role works with operational leadership to implement and manage the Quality Control program and ensure quality control plans are carried out in compliance with contract requirements. The position is mission critical to ongoing operations and supports a 24/7/365-day operation. It is based in Phoenix, Arizona, requires travel of up to 50% (including extended periods), and has a flexible schedule. The schedule is generally Monday through Friday during business hours, with some late-night, early-morning, and weekend hours needed for off-hour audits. Applicants selected will be subject to a government background investigation. Employment conditions may include obtaining and maintaining a security clearance, a favorable credit check for cleared positions, and passing a background investigation and drug screen. Program-specific requirements may also apply, such as a DOT exam, vaccinations, CPR, or a flu shot. U.S. citizenship is required. The role involves mobility to attend meetings and regular travel by air, car, or train; climbing, stooping, or kneeling 15%–49% of the time; lifting, pulling, or pushing 10%–25% of the time; and writing, typing, and using a telephone system 75%–100% of the time. The position may require moving 20–30 pounds. MVM may revise duties as necessary. MVM is an Equal Opportunity Employer and provides reasonable accommodations for applicants and employees with disabilities.

Requirements

Bachelor’s degree from an accredited university, or an associate degree with at least two additional years of relevant experience in place of a bachelor’s degree, or more than four years of related experience in place of a degree.
At least two years of documented experience in a field related to security, law, social work, detention, corrections, or a similar occupational area.
Management and supervisory experience applicable to the requirement’s goals and objectives and appropriate to a similar program environment.
Two years of experience in compliance, quality assurance, or another field related to implementing and monitoring programmatic compliance with licensing, accreditation, or policies.
Knowledge of the Trafficking Victims Protection Reauthorization Act (TVPRA), Flores Settlement Agreement, and other laws and regulations applicable to unaccompanied children and family units.
Availability to work a flexible schedule, including nights and weekends.
Ability to travel for extended periods, up to 50%.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities simultaneously and follow through successfully.
Ability to obtain and maintain a security clearance.
Favorable credit check for cleared positions.
Successful completion of a background investigation and drug screen.
U.S. citizenship.
Ability to meet program-specific requirements if required, such as a DOT exam, vaccinations, CPR, or flu shot.
Ability to attend meetings and regularly travel by air, car, train, or other means.
Ability to climb, stoop, or kneel 15%–49% of the time; lift, pull, or push 10%–25% of the time; and write, type, and use a telephone system 75%–100% of the time.
Ability to move 20–30 pounds.

Nice To Haves

Proficiency in spoken Spanish.

Responsibilities

Ensure ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead the implementation and management of the Quality Control program.
Participate in recurring reviews and updates of program policies, procedures, and training materials to incorporate best practices and validate compliance.
Support drafting and development of new policies and procedures.
Conduct operational inspections of program activities, offices, vehicles, and equipment.
Perform quality assurance audits of local internal inspection programs.
Conduct regularly scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions in coordination with managers.
Track completion and assess the effectiveness of corrective actions.
Collaborate with Mission Support Departments on regularly scheduled and unannounced internal audits to ensure program compliance.
Ensure contractual compliance with reporting requirements across all areas of MVM.
Immediately inform MVM management and program stakeholders of potential issues or noncompliance.
Recommend improvements to compliance and the service and care provided by MVM.
Liaise with DHS inspection teams as needed.
Maintain comprehensive, well-organized records of compliance activities.