Compliance and Quality Assurance Coordinator
About The Position
The Compliance and Quality Assurance Coordinator supports the Compliance and Quality Assurance departments through ongoing monitoring, documentation review, checklist administration, audit preparation, and quality control activities. The role helps ensure compliance with federal, state, client, and company requirements by tracking action items, maintaining documentation, conducting routine reviews, and supporting quality assurance initiatives. The coordinator maintains compliance and QA records, reviews documentation and recorded calls, tracks requirements and corrective actions, and contributes to audits, reporting, calibration sessions, and process improvements. The position also provides administrative support, including preparing reports and dashboards, monitoring task lists, coordinating meetings, and assisting with departmental projects. This is a work-from-home position requiring reliable high-speed internet, a secure and quiet workspace, employee-provided equipment meeting the listed specifications, comfort with video conferencing during scheduled shifts, and the ability to protect confidential information and patient health information in a remote environment.
Requirements
- High school diploma or GED.
- Strong organizational and time management skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Ability to analyze information and identify potential compliance concerns.
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint.
- Ability to work independently while collaborating effectively with multiple departments.
- Ability to maintain confidentiality of sensitive company and consumer information.
- Reliable high-speed internet and a secure, quiet workspace free of distractions.
- Employee-provided work-from-home equipment: desktop and dual monitors with a 4-vCPU, minimum 1.6 GHz or faster processor (four-core or better required for higher video/screen-share resolution and frame rate), 8000 MB RAM, hard drive of 6 GB or more, .NET Framework 4.6.1 or later, Windows 10/11, mouse, headset, and webcam.
- Comfort using video conferencing tools throughout each scheduled shift.
- Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment.
Nice To Haves
- One to three years of experience in compliance, quality assurance, auditing, operations support, or a related field.
- Experience in financial services, collections, call center operations, or another regulated industry.
Responsibilities
- Maintain compliance monitoring checklists and tracking logs.
- Perform routine reviews of compliance-related documentation and records.
- Track regulatory, client, and internal compliance requirements through completion.
- Assist with preparing and collecting documentation for regulatory examinations, audits, and client reviews.
- Assist with completing corrective action items and follow up with responsible departments.
- Review policies, procedures, and training materials for consistency and required updates.
- Maintain compliance evidence repositories and document retention requirements.
- Assist with complaint tracking and reporting.
- Conduct quality assurance reviews using established QA scorecards and standards.
- Review recorded calls and account activity for adherence to regulatory and client requirements.
- Document findings, observations, and opportunities for improvement.
- Assist with calibration sessions and quality assurance reporting.
- Track quality assurance trends and recurring deficiencies.
- Support implementation and monitoring of corrective actions resulting from QA reviews.
- Act as the liaison between QA and Compliance.
- Maintain QA records and reporting metrics.
- Prepare reports, spreadsheets, dashboards, and management summaries.
- Monitor departmental task lists and completion status.
- Coordinate meetings related to compliance and quality initiatives.
- Maintain organized electronic records and supporting documentation.
- Assist with special projects and departmental initiatives as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
