Compliance and Quality Assurance Coordinator

FMS•Tulsa, OK

1d•Remote

About The Position

The Compliance and Quality Assurance Coordinator supports the Compliance and Quality Assurance departments through ongoing monitoring, documentation review, checklist administration, audit preparation, and quality control activities. The role helps ensure compliance with federal, state, client, and company requirements by tracking action items, maintaining documentation, conducting routine reviews, and supporting quality assurance initiatives. The position provides compliance support by maintaining monitoring checklists and tracking logs, reviewing compliance documentation, tracking requirements through completion, preparing materials for examinations and audits, following up on corrective actions, reviewing policies and training materials, maintaining evidence repositories, and assisting with complaint tracking and reporting. Quality assurance duties include reviewing recorded calls and account activity against established scorecards and requirements, documenting findings and improvement opportunities, assisting with calibration sessions and reporting, monitoring trends and recurring deficiencies, and supporting corrective actions. The coordinator also serves as a liaison between QA and Compliance and maintains QA records and metrics. Administrative responsibilities include preparing reports, spreadsheets, dashboards, and management summaries; monitoring departmental task lists; coordinating meetings; maintaining electronic records; and assisting with special projects. The role is remote and requires reliable high-speed internet, a secure and quiet workspace, employee-provided equipment meeting the stated specifications, regular use of video conferencing tools during scheduled shifts, and the ability to protect confidential information and PHI.

Requirements

High school diploma or GED.
One to three years of experience in compliance, quality assurance, auditing, operations support, or a related field is preferred.
Strong organizational and time management skills.
Ability to manage multiple projects and deadlines simultaneously.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to analyze information and identify potential compliance concerns.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint.
Ability to work independently while collaborating effectively with multiple departments.
Reliable high-speed internet and a secure, quiet workspace free of distractions.
Employee-provided desktop and dual monitors meeting the listed specifications: 4 vCPU and a minimum 1.6 GHz processor, 8,000 MB RAM, 6 GB or more hard drive, .NET Framework 4.6.1 or later, Windows 10/11, mouse, headset, and webcam.
Comfort using video conferencing tools throughout each scheduled shift.
Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment.

Nice To Haves

Experience within financial services, collections, call center operations, or regulated industries is preferred.

Responsibilities

Maintain compliance monitoring checklists and tracking logs.
Perform routine reviews of compliance-related documentation and records.
Track regulatory, client, and internal compliance requirements to completion.
Assist with preparing and collecting documentation for regulatory examinations, audits, and client reviews.
Assist in completing corrective action items and follow up with responsible departments.
Review policies, procedures, and training materials for consistency and required updates.
Maintain compliance evidence repositories and document retention requirements.
Assist with complaint tracking and reporting.
Conduct quality assurance reviews using established QA scorecards and standards.
Review recorded calls and account activity for adherence to regulatory and client requirements.
Document findings, observations, and opportunities for improvement.
Assist with calibration sessions and quality assurance reporting.
Track QA trends and recurring deficiencies.
Support implementation and monitoring of corrective actions resulting from QA reviews.
Act as the liaison between QA and Compliance.
Maintain QA records and reporting metrics.
Prepare reports, spreadsheets, dashboards, and management summaries.
Monitor departmental task lists and completion status.
Coordinate meetings related to compliance and quality initiatives.
Maintain organized electronic records and supporting documentation.
Assist with special projects and departmental initiatives as assigned.
Maintain confidentiality of sensitive company and consumer information and protect PHI in a remote environment.