Compliance Analyst - Case Management & Investigations

Toyota Industries•Columbus, IN

About The Position

The Case Management and Investigations Analyst supports the North American Ethics & Compliance (E&C) program across Toyota Industries North America and the North and South American group companies of Toyota Industries Corporation. The role administers case management processes and the Helpline, supports and conducts investigations, analyzes compliance data, and promotes a strong speak-up/listen-up culture. It is an individual-contributor position reporting directly to the North America Case Management and Investigations Manager. The Analyst helps advance and sustain the regional case management and investigations framework, including its operations, policies, procedures, reporting, metrics, and related initiatives. The role works collaboratively with internal departments, group company stakeholders, and external partners, and supports continuous improvement of the E&C program through case analysis, lessons learned, communications, and training.

Requirements

Bachelor’s degree in a relevant field such as compliance, project management, communications, journalism, English, business, or law.
3–5+ years of relevant professional experience in ethics and compliance, compliance or regulatory enforcement, or corporate investigations; ethics and compliance-specific experience is preferred.
Ability to work with and research complex data.
Effective project management skills.
Effective problem-solving skills.
Ability to work cross-functionally as part of a team.
Customer-service focus.
Strong oral and written communication skills.
Results-oriented approach.
Ability to drive safely and a valid driver’s license.
Valid passport, as international travel may be required.
Ability to meet the physical demands described, including sitting or standing as needed, periodic walking, reaching, handling documents, using a computer and telephone, and occasionally lifting up to 25 pounds.

Nice To Haves

Ethics and Compliance certification(s).
Familiarity and experience with case management systems such as NAVEX EthicsPoint.
Experience with investigative procedures.
Experience working collaboratively with internal stakeholders and external partners.
Passion for strong and sustainable speak-up/listen-up cultures.

Responsibilities

Assist with the design, implementation, and sustainability of the North American E&C case management and investigations framework.
Operate and administer the case management system, Helpline, and other reporting channels, and support implementation and effectiveness of applicable policies, procedures, and manuals.
Report and analyze metrics and data related to investigations and reports received through or from the Helpline.
Conduct investigations into ethics and compliance concerns, allegations, and issues, including collecting and reviewing documents, interviewing witnesses, drafting investigation reports, managing a caseload, and using technology tools for document review and searches.
Partner with group company leadership and stakeholders in North America and South America on the case management and investigations framework, investigations, and speak-up/listen-up culture; support related communications and training as needed.
Work with Legal, Human Resources, Information Technology, Internal Audit, Finance, and other departments to ensure investigations follow policies and regulations and remain privileged where applicable.
Coordinate with external legal counsel, consultants, law enforcement, or regulatory agencies as necessary.
Prepare communications, updates, metrics, and reports for the North America Regional Chief Compliance Officer, the Case Management and Investigations Manager, and Toyota Industries Corporation.
Compile investigation metrics, including resolution times, substantiated and unsubstantiated allegations, and investigation categories by business line, for management and compliance oversight committees.
Help oversee Compliance Ambassadors at North American and South American group companies, as applicable.
Serve as a resource to group company management, legal teams, associates, and dealers on E&C questions, policies, procedures, case management, investigations, the Helpline, and the Compliance Ambassador program.
Provide project management support for North American E&C initiatives, including maintaining the Code of Conduct, related policies, templates, and records.
Promote available speak-up channels to associates and non-associates and investigate concerns as needed.
Maintain confidentiality; identify and address potential misconduct and lessons learned to improve compliance policies and training and prevent recurrence.
Manage assigned projects, tasks, and activities, and manage or lead assigned project teams.
Work in a constant state of alertness and in a safe manner.
Perform additional duties as assigned.