Compliance Analyst - Case Management & Investigations

Toyota Material Handling•Columbus, IN

About The Position

The Case Management and Investigations Analyst supports Toyota Industries North America’s Ethics and Compliance program and related group companies in North and South America. Reporting directly to the North America Case Management and Investigations Manager, this individual contributor administers case management processes and the Helpline, supports investigations, analyzes compliance data and metrics, and helps promote a strong speak-up/listen-up culture. The role also supports the sustainability of the case management and investigations framework, the Compliance Ambassador program, and broader Ethics and Compliance initiatives.

Requirements

Bachelor’s degree in a relevant field such as compliance, project management, communications, journalism, English, business, or law.
3–5+ years of relevant professional experience in ethics and compliance, compliance or regulatory enforcement, or corporate investigations.
Ability to work with and research complex data.
Effective project management skills.
Effective problem-solving skills.
Ability to work collaboratively across functional teams.
Customer-service focus.
Strong oral and written communication skills.
Results-oriented approach.
Ability to sit or stand throughout the workday, walk periodically, reach above shoulder height and below the waist, and lift up to 25 pounds occasionally.
Ability to concentrate, read, and comprehend complex data; frequent handling of documents and use of a computer and telephone.
Ability to travel within North America, potentially up to 25% and possibly as high as 40%, and to South America (Argentina and Brazil) up to 2–3%.
Ability to drive safely and a valid driver’s license.
Valid passport, as possibly two international trips may be required.

Nice To Haves

Ethics and Compliance certification(s).
Ethics and Compliance-specific experience.
Familiarity and experience with case management systems such as NAVEX EthicsPoint.
Experience with investigative procedures.

Responsibilities

Assist with the design, implementation, and sustainability of the North American Ethics and Compliance case management and investigations framework, including administration of the case management system, Helpline, reporting channels, and applicable policies and procedures.
Report on Helpline and investigations metrics and conduct related data analytics.
Conduct investigations into ethics and compliance concerns, including collecting and reviewing documents, interviewing witnesses, drafting reports, managing caseloads, using technology tools for document review, and reporting investigation outcomes.
Partner with North and South American group company leadership and stakeholders on the case management framework, investigations, and speak-up/listen-up culture; support related communications and training as needed.
Collaborate with Legal, Human Resources, Information Technology, Internal Audit, Finance, and other departments to ensure investigations comply with policies and regulations and remain privileged where applicable.
Coordinate with external legal counsel, consultants, law enforcement, or regulatory agencies as necessary.
Prepare communications, updates, metrics, and reports for the North America Regional Chief Compliance Officer, Case Management and Investigations Manager, Toyota Industries Corporation, management, and compliance oversight committees.
Compile investigation metrics, including resolution times, substantiation outcomes, and investigation categories by business line.
Help manage and oversee Compliance Ambassadors at North and South American group companies, as applicable.
Serve as a resource to group company management, legal teams, associates, and dealers regarding ethics and compliance questions, policies, procedures, the Helpline, investigations, and the Compliance Ambassador program.
Provide project management support for North American Ethics and Compliance initiatives, including maintenance of the Code of Conduct, policies, templates, and records.
Promote available speak-up channels, including the Helpline and walk-ins, and investigate reported concerns as necessary.
Maintain confidentiality, address potential misconduct, identify lessons learned, and support continuous improvement of compliance policies and training to prevent recurrence.
Manage assigned projects, tasks, and activities, and manage or lead assigned project teams.
Work in a constant state of alertness and in a safe manner.
Perform additional duties as assigned.