Complex Scheduler | Infusion Therapy

Logan Health Medical Center•Kalispell, MT

About The Position

The Complex Scheduler schedules and coordinates multiple interdependent patient appointments across departments in accordance with clinically defined pathways, provider protocols, and timeframes. The position supports patients undergoing complex diagnostic, procedural, or treatment plans where sequencing, timing, and coordination are critical to care delivery. It supports Logan Health in fulfilling its mission, vision, and values. The role interprets provider orders, treatment plans, and clinical workflows; coordinates with patients and care teams; resolves scheduling barriers; and documents activities in EHR and scheduling systems. Schedules are set according to position requirements and organizational needs and may be adjusted. The position requires regular and consistent attendance as scheduled by department leadership. Duties may vary based on departmental needs, and other similar duties may be assigned.

Requirements

At least one year of healthcare scheduling, patient access, or care coordination experience.
Proficiency with EHR and scheduling systems.
Strong working knowledge of healthcare workflows and medical terminology.
Excellent organizational skills and attention to detail; ability to self-start, think critically, set priorities, and work both independently and as part of a team.
Commitment to teamwork and maintaining confidentiality as needed.
Excellent verbal and written communication skills, including the ability to communicate effectively with varied audiences.
Excellent interpersonal skills and the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Ability to act with integrity and kindness and exhibit empathy.
Computer skills including working knowledge of Microsoft Office Suite and the ability to learn other software as needed.
Commitment to high standards and high-quality outcomes.

Nice To Haves

Experience in oncology, surgical services, interventional specialties, or other complex care environments.

Responsibilities

Schedule multiple related appointments that must occur in a specific sequence and timeframe based on clinical requirements.
Interpret provider orders, treatment plans, and clinical workflows to ensure appointments align with care protocols.
Proactively identify scheduling conflicts, delays, or barriers and work with clinical and operational teams to resolve them.
Serve as a liaison between patients, providers, nursing staff, and ancillary departments to support execution of care plans.
Escalate urgent or time-sensitive scheduling issues appropriately to maintain continuity of care.
Communicate appointment sequences, preparation instructions, and timelines clearly and compassionately to patients.
Adjust schedules in response to changes in patient condition, treatment modifications, or provider direction.
Accurately document scheduling activities in EHR and scheduling systems.
Ensure compliance with organizational policies, regulatory requirements, and departmental guidelines.
Identify opportunities to improve scheduling workflows, reduce delays, and enhance patient experience.
Maintain regular and consistent attendance as scheduled by department leadership.